How do I redeem a tag code?

I’m gonna give PayPoint a call myself this morning, but I did find some other instructions that MAY help on a PayPoint One Terminal.

In the PayPoint One manual, there is a specific sub-menu that staff often overlook. Ask the user to tell the retailer to look for this:

1. Press the PayPoint (P) button.

2. Type the 8-digit RTI number and press Enter.

3. A screen should appear with options. The retailer must select "3 = Key Issue" (or similar "Issue Key" wording). In some cases, other options may be more appropriate but 3 = Key Issue should be used first.

4. Only then should they insert the key.

To make things more fun, in some cases the order is different:

On some PayPoint One firmware versions, the menu names have changed slightly to be more "user-friendly" (which usually makes them more confusing). You’ll want to ask the shopkeeper to look for:

1. PayPoint (P) Button

2. E-Money

3. Local Services → Electricity RTI (sometimes listed as "TAG Code").

This works for redeeming credit codes as well as issuing new keys.

It’s a stupid system, but alas there’s not really much OVO can do about it unfortunately. And neither can PayPoint - they’re pretty modern these days but the Traditional PAYG Meter infrastructure it connects to is a dinosaur (blame Transco for example!) and is under maintenance only/no further development status.

Kudos to a local shopkeeper for showing me his terminal and giving me access to the help videos. You know who you are!