How do I redeem a tag code?

Hi ​@giro1991 ,

Please take that code and your key to any Paypoint shop and provide it to the shopkeeper. They’ll know what to do.

I hope you have it sorted. I don’t have a pre paid meter but must be scary to not be able to top up, especially if you have purchased more

please keep the Forum updated

Merry Christmas cxx

I forgot to say I already visited the shop and the code isn’t Working.
On other threads the tag code seems to be part of the neW key process.

Hey ​@giro1991 

If it’s a new key you have also, that’ll need to register in the meter first. Have you done that yet?

Once the new key’s registered you should be able to got back to the shop with that code. If you’ve already done that before already having been to the shop, I’d maybe check back in with the Support Team.

Do keep us updated with how you get on.

I asked ovo for advice on credit that did not register, ovo gave me a 8 digit code. thats all the info i’ve been given. No mention of getting a new key. No instructions, just an email saying: here you go TAG CODE. Thats it. My shop keeper tried the code, never said anything about a new key. Clearly never done tag code before.

Previously you mentioned “the new key process” – what exactly did you mean? The new process or the new key? I guess it was understood as the second one.

Also, do you have another shop near you that could do the top up? Could you try with them and see if it works?

Hey ​@giro1991,

Have you managed to get the top up yet? If you’re still having issues with it, i’ve found some instructions from the Paypoint website below that might help: 

“Show these instructions to the store assistant:

1. Check that you have enough CASH to pay out (if it’s an Energy Credit Voucher, you won’t need any cash)
    
2. Scan the barcode using the PayPoint scanner
    
3. When the screen displays CONFIRM TRANSACTION check the amount on the screen matches the amount printed, then select CONFIRM
    
4. Put the receipt that your PayPoint terminal prints into your till
    
   • For a Cash voucher, hand the customer the cash from your till
      
   • For an Energy Credit voucher, insert the customer’s electricity key or gas card into the terminal or swipe their smart meter card and complete a normal top-up for the value of this voucher
      
   • Give the energy transaction receipt to the customer (The voucher amount will be credited to your bank account within three working days)
      
5. If the customer has a text message without a barcode, or the barcode will not scan: From your till screen select the P button
    
   • Select the EMONEY & DIGITAL CASHOUT button on the PayPoint terminal followed by
      
   • CASHOUT and then
      
   • I-MOVO PAYOUT on the touch screen and enter the barcode number.
      
6. Continue the transaction instructions from point No.3 above

If the store assistant has any questions, they should call the PayPoint Contact Centre on 0330 400 0000*”

I have to be honest. I think the customer service has been appalling. Did anyone actually read my first post and fully grasp the problem? Evidently nobody here knows or has experience with a “ Tag Code. “

The instructions in the previous post have got nothing to do with tag code hence the suggestion...

There is no barcode to scan. Here is a screenshot of the email I received:

I waited many tens of minutes on the phone and on live chat on numerous days . The time it takes to connect, then for messages to bounce takes far too long. I can only guess this is a tactic to put people off claiming actual real 1-on-1 help.

My local shop does not issue new keys incidentally. So I will have to find one that does.


this has been an absolute hassle, for forty quid this has not been worth the bother.
 

Actually, it’s NOT a new key you want - that code is purely for credit redemption which literally every PayPoint shop under the sun can handle - they have ALL been told how to do it.

If they still moan about it, ask PayPoint to assist them. enquiries@paypoint.com