I'm pay as you go and have just gone to top up, but the metre is only displaying the green light with no credit etc? I've put the key in and nothing, pressed the blue button and nothing. Im worried that I'm going to end up in darkness with not knowing when the fault started? We did experience a power cut a couple of weeks back. Can anyone advise? I've rang over and they're only accepting emergency calls such as no supply.
Ah yes… As I suspected…
Your meter has gone into Free Vend Mode due to that recent power cut. You temporarily have “Unlimited Credit” until the meter gets reset - but you’ll need to pay back what you use later. You will NOT Self-Disconnect in the meantime.
Please have a word with OVO Support in the morning, they’ll make the arrangements to get an engineer out. Given the age of the meter however, I’d definitely suggest migrating to a Smart Meter anyway - it’s due to be replaced soon as the cert on that one is running out.
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.
OVO (S) Gas Limited is part of OVO Group Ltd
