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Electricity disablement suspended what does this mean I have credit on the meter?


Electricity disablement suspended what does this mean I have credit on the meterĀ 

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Best answer by BPLightlog 30 April 2023, 13:48

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Electricity disablement suspended what is the meaning of this I have credit on the meterĀ 

Userlevel 7
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Hi @MaddimatĀ that normally means that you are in whatā€™s called friendly credit mode

Ok but I can't top up on the app I have to call them to say I have topped up then they put it on at their endĀ 

Userlevel 7
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I think the only channels which might be open this bank holiday weekend are their social media

Twitter Ā - Ā https://twitter.com/OVOEnergy

FacebookĀ Ā - Ā https://www.facebook.com/ovoenergy

Ok so why is it in friendly mode not seen it beforeĀ 

Userlevel 7
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Thereā€™s a bit about it here in page 5. Itā€™s meant to keep power on over weekends and bank holidaysĀ 

https://help.ovoenergy.com/static/assets/CM-74_OVO-PAYG_SmartBooklets_S1Secure_210x148mm_digital_V9.pdf

Ok thanks for your helpĀ 

I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.Ā 

Userlevel 7
Badge +5

I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.Ā 

Looks like theyā€™ve moved that page .. will try and find where to

Try hereĀ 

Userlevel 7

I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.Ā 

Looks like theyā€™ve moved that page .. will try and find where to

Try hereĀ 

Ā 

Does this help @Seren? Please let us know if you have any further issues.

Thanks guysĀ 

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