Electricity disablement suspended what does this mean I have credit on the meter
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Electricity disablement suspended what does this mean I have credit on the meter?
Best answer by BPLightlog
Updated on 21/07/26 by Abby_OVO
Hi
The following topics may also be helpful here:
So long as you had credit remaining before the non-disconnect period started your meters should remain on supply during the designated times. There’ll still be a charge for any energy you used during that time, so please do top up as soon as you can to avoid losing power when these periods end and to cover any energy used during that time.
Friendly credit timings per meter type can be found below:
If you have a smart meter
-
Between 5pm and 9am Monday to Friday
-
Before 9am or after 3pm on Saturday
-
All day on Sunday
-
Easter Sunday, 25 and 26 December, and 1 January
If you have a traditional electricity meter
-
Between 6pm and 9am on weekdays
-
From 6pm on Friday until 9am on Monday
-
Christmas day
If you have a traditional gas meter
Unfortunately, non-disconnect hours don’t cover traditional gas meters. But smart meters offer non-disconnect hours for both gas and electricity. You can find out more about smart meters and getting them installed here.
+12- Super User
- Solved
Updated on 21/07/26 by Abby_OVO
Hi
The following topics may also be helpful here:
So long as you had credit remaining before the non-disconnect period started your meters should remain on supply during the designated times. There’ll still be a charge for any energy you used during that time, so please do top up as soon as you can to avoid losing power when these periods end and to cover any energy used during that time.
Friendly credit timings per meter type can be found below:
If you have a smart meter
-
Between 5pm and 9am Monday to Friday
-
Before 9am or after 3pm on Saturday
-
All day on Sunday
-
Easter Sunday, 25 and 26 December, and 1 January
If you have a traditional electricity meter
-
Between 6pm and 9am on weekdays
-
From 6pm on Friday until 9am on Monday
-
Christmas day
If you have a traditional gas meter
Unfortunately, non-disconnect hours don’t cover traditional gas meters. But smart meters offer non-disconnect hours for both gas and electricity. You can find out more about smart meters and getting them installed here.
Ok but I can't top up on the app I have to call them to say I have topped up then they put it on at their end
+12- Super User
I think the only channels which might be open this bank holiday weekend are their social media
Twitter - https://twitter.com/OVOEnergy
Facebook - https://www.facebook.com/ovoenergy
+12- Super User
There’s a bit about it here in page 5. It’s meant to keep power on over weekends and bank holidays
I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.
+12- Super User
I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.
Looks like they’ve moved that page .. will try and find where to
Try here
+3I can't open the link to page 5 as I am really confused about all of this. I've just had a new smart meter installed and couldn't get much sense from the online chat with ovo about what it is.
Looks like they’ve moved that page .. will try and find where to
Try here
Does this help
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.
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