Updated on 31/07/25 by Emmanuelle_OVO:

Can’t find the answer you’re looking for? These topics may have some helpful advice:
 

Times when your power stays on
 

There are times when your power stays on (your “non-disconnect hours”), even if you run out of credit.
 

If you have a smart meter
 

As long as you had credit at the start, you won’t lose power during these times:

• Between 5pm and 9am Monday to Friday

• Before 9am or after 3pm on Saturday

• All day on Sunday

• Easter Sunday, 25 and 26 December, and 1 January

There’ll still be a charge for any energy you use. So top up as soon as you can to avoid losing power when these periods end.
 

If you have a traditional electricity meter

You shouldn’t lose power during these times, as long as you have credit on your meter when they begin:

• Between 6pm and 9am on weekdays

• From 6pm on Friday until 9am on Monday

• Christmas day

If you’ve run out of credit, you’ll need to top up before these periods are over to avoid losing power.

If you have a traditional gas meter
 

Unfortunately, non-disconnect hours don’t cover traditional gas meters. But smart meters offer non-disconnect hours for both gas and electricity. You can find out more about smart meters and getting them installed here.