Electricity disablement suspended what does this mean I have credit on the meter?

Updated on 21/07/26 by Abby_OVO

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So long as you had credit remaining before the non-disconnect period started your meters should remain on supply during the designated times. There’ll still be a charge for any energy you used during that time, so please do top up as soon as you can to avoid losing power when these periods end and to cover any energy used during that time.
 

Friendly credit timings per meter type can be found below:

If you have a smart meter
 

• Between 5pm and 9am Monday to Friday

• Before 9am or after 3pm on Saturday

• All day on Sunday

• Easter Sunday, 25 and 26 December, and 1 January

If you have a traditional electricity meter

• Between 6pm and 9am on weekdays

• From 6pm on Friday until 9am on Monday

• Christmas day

If you have a traditional gas meter
 

Unfortunately, non-disconnect hours don’t cover traditional gas meters. But smart meters offer non-disconnect hours for both gas and electricity. You can find out more about smart meters and getting them installed here.