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Can I buy a top up for someone else's Pay as You Go Meter

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Hello,

Hoping someone can help me. Asked web chat for support but no response.

My query is whether I can buy a top up card for my daughter’s pay as you go meter for her electricity to give to her to use? She lives in another town and I hoped to see if it were possible for me to buy a card to give to her when i see her.

From what I gather, it might be the case that she would need to use her card and that would mean that I would need to be with her when she tops up to pay. Is that correct ?

Many thanks,

Liz

Blastoise186Best Answer

Super User

Updated on 01/09/26 by Ben_OVO

Gotcha, thanks.

If it’s a Traditional Meter then I’m afraid you can only use the active Key/Card and only one can be active at a time. Activating another one boots the existing device out for security reasons. So to top-up for your daughter, you’d need to borrow her key for a bit. You are, of course, absolutely 100% allowed to do this as long as you remember to return the device afterwards and understand that there’s no going back once the transaction is complete.

On the off-chance it’s a Smart Meter though… You can do a guest mode top-up via https://topup.ovoenergy.com/ - you just need the card number and can fire a top-up at the meter whenever you want, wherever you want. :)

The article below advises how to make a guest top up on someone else’s smart meter:

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

Blastoise186

Super User

Hey @EComerford !

I can answer that. I juuuuuuuuuuuuuuuuuuuuuuuuust need one more piece of information.

Is this for a Smart Meter or a Traditional Meter?

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

E

EComerfordAuthor

Rank 2

Hi - thank you,

I understand that it is a traditional meter.

Best Wishes,

Liz

Blastoise186

Best Answer

Super User

Updated on 01/09/26 by Ben_OVO

Gotcha, thanks.

If it’s a Traditional Meter then I’m afraid you can only use the active Key/Card and only one can be active at a time. Activating another one boots the existing device out for security reasons. So to top-up for your daughter, you’d need to borrow her key for a bit. You are, of course, absolutely 100% allowed to do this as long as you remember to return the device afterwards and understand that there’s no going back once the transaction is complete.

On the off-chance it’s a Smart Meter though… You can do a guest mode top-up via https://topup.ovoenergy.com/ - you just need the card number and can fire a top-up at the meter whenever you want, wherever you want. :)

The article below advises how to make a guest top up on someone else’s smart meter:

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

E

EComerfordAuthor

Rank 2

Brilliant,

Thank you so much for taking the time to let me know !

I really appreciate it.

Best Wishes,

Liz

Ben_OVO

Community Manager

Hi @EComerford, I hope you’re well.

Thanks for your post, and a massive thanks to @Blastoise186 for your help with this one 😁.

This Forum topic should be useful to you and your daughter:

I’d recommend that she gets a smart meter installed free of charge, as this will mean that she can top up and view her balance on our PAYG top up app, and won’t need to go to the PayPoint:

Hope this helps! If there are any issues and you need to speak to someone, you can contact our PAYG Support team.

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E

EComerfordAuthor

Rank 2

Thanks Ben ! Will pass this good news onto her.

Best Wishes,

Liz

Can I buy a top up for someone else's Pay as You Go Meter

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