Why such a large increase to my recommended Direct Debit?

Hi @l_scattergood,

Did you mean to post this is the section of the forum for Electric Vehicles?

If you do have one, could you tell the rest of us how you're able to charge it and power your house on just £85 a month? :?
We'll all be rushing out to buy the same model.

I also love the typo in your Thread Title. A Direct Debut is just so appropriate for a new OVO customer! :D

On a more serious note, does the £160 you're being asked for look like it matches the readings from your meter? Or is it way out?

It's always tricky trying to set the right level when those of us, like you and I, start our energy contracts in winter. In my case, when I switched to OVO in December, I entered the Tariff Comparison data on the last bill from my previous supplier. OVO accepted this without question and set my direct debit accordingly.

Unless you've changed anything significant in the last few months, such as

• buying an electric vehicle
• switching to electric cooking

I would expect the Tariff Comparison column from your previous supplier's bills would be the best place to open discussions with OVO. It will have your annual consumption in kWh and the name of the tariff you were on. OVO CS can check that tariff data against what they're now asking you to pay.

Thank you for your sarcasm. It really helped. I joined in summer not winter funny ain’t it

Yeh well like i said OVO make out they are cheaper when in reality they aren't. If i find i am paying the same i will move back to British Gas, and yeh I have insulation

My bill has recently increased from 75 to 355 a month - I have put in my meter readings... When will this be rectified?

Hi @Claire678,

I've moved your post here where you'll be able to find some information about why Direct Debits might be increased.

Hope this helps

My current DD is £42pm. This has recently been reduced following installation of smart meters. I've ended my first year with Ovo just over £30 in credit. Ovo predict my usage for the next 12 months will be £565 and want me to amend my DD to a minimum of £51pm.
Given that 565/12 is £47pm, why am I expected to overpay by £48 this year? I thought the aim was to try and get a balance close to zero at the end of 12 months?

Hi @Susiebird,

Welcome to the forum. Are you on a fixed rate/term tariff? Does that run out all during the next 12 months? I am wondering if it is anticipating some sort of rise in cost per unit??

Just an idea...

@Mw2870
No, I'm on a 2 year fixed rate tariff but it doesn't run out for another 12 months.

Hi @Susiebird - I've moved your posts over to this thread where you can find more information on why Direct Debits are reviewed and increased.

@Susiebird There goes my theory out of the window!
Does the info on this link help at all?
https://www.ovoenergy.com/help/direct-debit-review