Skip to main content
Rank 1
February 1, 2018
Solved

Why such a large increase to my recommended Direct Debit?

  • February 1, 2018
  • 107 replies
  • 11969 views

Why are OVO advising me to increase my direct debit from £85 to £160+ a month on a two up two down townhouse when I switched because they were cheaper than my previous supplier?  

Best answer by Chris_OVO

Updated on 04/09/26 by Chris_OVO

How does OVO work out my monthly Direct Debit?

 

The goal is to ensure you have enough credit in your OVO account for one month’s payment by the end of March. This will help cover changes in your energy use throughout the year.

 

For new customers, this process starts once you reach March. When you first sign up, we aim to make sure you have no remaining balance at the end of the year.

 

We will regularly check your Direct Debit payment to ensure it still covers your energy use.

 

You can find more information in the article below:

 

107 replies

Blastoise186
Super User
Super User
June 21, 2022

That’s a discussion for you to have with OVO. Tbh I think it makes sense that the review process doesn’t instantly drop your payments every single time - but instead allows you to drop them. Ultimately, OVO will drop them if the system is sufficiently confident that it can do so safely, but ultimately it’s not as simple as it might first seem!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Newcomer
October 26, 2022

I use around £75 a month for gas and electric. I am VERY CAREFUL about my useage. 

OVO have increased my direct debit to £159 a month.

I couldn’t understand why they would want twice as much money from me than I actually use………..

I think it’s because they are a ‘pay in advance’ provider not a pay your bill at the end of each month provider !!!!???? 
 

Blastoise186
Super User
Super User
October 26, 2022

You can dispute this if you wish @SueD .

The Collections Team can reduce it back down and lock it there on request. It’s 0800 069 9831.

But be careful, it may not be in your best interests to do that.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Jeffus
Rank 20
Rank 20
October 26, 2022

Hi @SueD take a look at the plan page on the website not the app.

https://account.ovoenergy.com/plan

What does it say under Future Annual Consumption? 

Rank 1
October 26, 2022

Would you consider going to a pay as you meter.  

I use to be bill then it went to 95  a month . Just for electric . Pay as you go meter was put in I used  40 a month but since prices have gone up its gone to 60 now. 

Jeffus
Rank 20
Rank 20
October 26, 2022

Would you consider going to a pay as you meter.  

I use to be bill then it went to 95  a month . Just for electric . Pay as you go meter was put in I used  40 a month but since prices have gone up its gone to 60 now. 

Some people prefer that for budgeting. 

All i would say, by far the cheapest price for electricity and gas per unit is to pay by direct debit with a standard meter. 

Newcomer
October 26, 2022

Thanks for your interest in my enquiry. I was under the impression that cost on pay as you go meters are more expensive 

Newcomer
October 26, 2022

Hi @SueD take a look at the plan page on the website not the app.

https://account.ovoenergy.com/plan

What does it say under Future Annual Consumption? 

I will try that thank you :)

Rank 1
October 26, 2022

Sue I think I pay 54p a day standing charge

So that's about 3.78 aweek .  I  paid £ 60  for  4 weeks that's including the standing charge.  It works well for me. I know where I am. 

Newcomer
October 26, 2022

I just don’t understand. I send them readings ALL THE TIME so they are very well aware of my useage (: