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Best answer by Blastoise186

Updated on 18/08/26 by Abby_OVO

 

Hiya @Claire88 !

 

Direct Debits are held back if the payment date itself falls on a weekend or bank holiday.

 

it should go through tomorrow morning (Monday). From there, it should show up in your OVO account by Wednesday afternoon. There’s a five day cycle that starts two working days before your payment date and completes two working days afterwards.

 

As for Bill Pending, that’s unrelated. This is just OVO’s billing platform doing some final checks before it properly commits the bill and isn’t affected by the in-progress payment.

 

 

Did this one help get things explained, @Claire88?

 

Don’t forget you can always login to your online account or OVO app (download for Android or iOS) to check your up-to date balance and whether the payment has been received. If it’s been 48 working hours since your usual payment date and the Direct Debit still hasn’t cleared, it might be worth checking with your bank. If we request the payment and there aren’t sufficient funds in your account, this will cause a re-scheduled payment 10 days later.

 

Hoping this information is helpful - Do pop back if you’ve got any further questions :slight_smile:

 

39 replies

Rank 6
October 27, 2025

I pay d/d monthly and atm on variable as my fixed rate finished few weeks ago I don’t really see any fix rate that inspired me to change atm. I may start looking at comparison sites if they have much worth changing for. I’m abit of s dinosaur when it comes to switches but I don’t see much on offer for loyalty atm. Not just on OVO other sites the same Infact many agreements I enter into don’t seem to value loyalty they all offer new customer deals to hook people but they won’t stay long if not beneficial in this day and financial position you really need to watch the pennies. 
A saying my mum would always tell us 

“look after the pennies and the pounds look after themselves

There were many others bug I Wong bore everyone now

Wibbly Wobbly Hypermobile - EDS’er
Ben_OVO
Community Manager
Community Manager
October 28, 2025

Morning ​@ptr_crisostomo and welcome to the OVO Forum.

 

Now that you’re paying by Direct Debit, we’ll take a set amount each month. The Direct Debit isn’t variable, in the sense that we don’t take the exact amount of your bill each month.

 

The idea is that the Direct Debit covers your average monthly cost, based upon Summer and Winter usage combined. The aim is that you build up enough credit during the Spring and the Summer to cover the higher Winter bills, so that you pay more or less the same amount each month throughout the year. 

 

If your Direct Debit seems too high at the moment, this may be because the pay monthly account has been recently set up just before the Winter. Because of this, the Direct Debit will need to be set higher than your average usage, to compensate for the higher usage in the Winter. If the Direct Debit ends up being too high, you can lower it. On the other hand, if we notice your Direct Debit isn’t covering your average usage, we’ll let you know it needs to go up.

 

 

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Rank 2
October 29, 2025

@Ben_OVO 

The DD isnt variable?

Rank 2
October 29, 2025

@Bendog 

Hopefully that links to the correct post on that thread, my DD was opened in 2023.
 


You mention this 
“ You pay more for your standing charges and more for your unit rates when you opt to pay in this way.  “

Isnt that the other way round?
 

OVO Energy, the main difference is that Pay As You Go (PAYG) customers have higher standing charges compared to those who pay monthly by Direct Debit. This means you'll pay more per day to be connected to the energy network, even if you use no energy at all.

Theres also this 

My payments were worked out at £126 a month in 2023, the year prior my annual usage was around £680. Same company.
I have a smart meter
I live alone and work full days Mon-Fri. Other than sleeping Im at home a max of 45 hours a week.

I paid my first month, then got that insane estimate (the first bill was £40 on my DD in 2023 lmao)

Rank 2
October 29, 2025



Does this need updating?  I mean it does match my actual online tariff on my account but I though it had gone up to 58p standing charge and 25p a unit?

I got this email during september

Im on Simpler Energy Direct Debit 

 

Firedog
Super User
Super User
October 29, 2025

Beware of the VAT!

Rates on the Our prices page are exclusive of VAT, but vendors are required by law to include taxes in prices when they are quoted to you, like in the email you show. Did the email not include a remark to the effect that the figures given include VAT, but the ones you see on bills may be different?

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Rank 2
October 29, 2025

That’ll be it!

...I shouldve paid more attention for sure

My Gas is the same too, the 5% works out. Thanks ​@Firedog
 

 

Firedog
Super User
Super User
October 29, 2025

“ You pay more for your standing charges and more for your unit rates when you opt to pay in this way.  “
Isnt that the other way round?
  

Paying monthly On demand (also known as On receipt of bill) is the most expensive way of paying, reflecting I expect the greater risk of default by those who elect not to pay by Direct Debit. You can see the difference in Ofgem’s tables: Get energy price cap standing charges and unit rates by region | Ofgem 

  

… the main difference is that Pay As You Go (PAYG) customers have higher standing charges compared to those who pay monthly by Direct Debit.
 

You’ll see from those tables that there is now no appreciable difference between the standing charges paid by those on prepayment meters and Direct Debit customers. If you snoop around at the Ofgem site, you may be able to find the point a year or two ago when DD customers found their standing charges increase to subsidize PAYG customers. Look for an abomination called Levelization. Try here, for example (no guarantees that the link will work, I’m afraid).

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Ben_OVO
Community Manager
Community Manager
October 30, 2025

Morning ​@thereturn, I hope you’re well.

 

The DD isnt variable?

 

When I say this, I mean that OVO don’t offer a flexible Direct Debit, in that we don’t take the amount of the bill each month. Some companies to take Direct Debits in this way, whereas OVO take a set amount based on average usage. 

 

Thanks ​@Firedog for your answers 🙂.

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