When will Alternative Fuel Payment be paid?

Unfortunately you will have to keep an eye out on this government page for the government manual form. 

https://www.gov.uk/get-help-energy-bills/alternative-fuels

Hey @Lynds40,

Sorry to hear this,

As soon as the GOV website updates with a form or helpline for customers to apply for the AFP I’ll update this thread. 

Hope this helps. 

thank you, have now applied.  You have to prove you have bought oil since September 2022 though!

If you haven’t been advised you’ll get it and need to apply the form is here https://www.gov.uk/apply-alternative-fuel-bill-support-if-not-automatic

I would recommend calling and asking

The number the government has published is

Telephone: 0808 175 3943
Monday to Friday, 8am to 6pm

You could also try this email address although i would recommend trying the phone call first. 

alternativefunding@ebss.beis.gov.uk

Fingers crossed it goes smoothly, keep us updated as it will help other people. 

Ovo customer and live on a road that does not have gas supplied. Oil boiler. Ovo has not passed me £200. So tonight tried using the online gov form. I note it says on opening page "If you think you should have got a payment but have not, contact your electricity supplier". I still trued anyway after reading above replies. However. No matter what I do it constantly just says bank details do not match but very close. Considering I have had the same bank account for over 20 years, lived here for almost 10 years and pay my council tax using that bank account I find it confusing to say the least. Guess it will be a call in the morning before the gov tell me I am too late!

@GillO @Jeffus @Emmanuelle_OVO Just to confirm that six weeks (and a couple of days) after submitting an application on the Apply for alternative fuel bill support if you do not get it automatically page at gov.uk, £200 dropped into my bank account.

I was worried that my application had been rejected because I stocked up in August 2022, but the application form only asked for proof of purchases after 1 September 2022. So, for anyone in the same situation - don’t worry, the staff at the BEIS EBSS office are clearly human. I had an immediate response to my enquiry sent to alternativefunding@ebss.beis.gov.uk, so that’s where to send any concerns you may have. My local council denied all knowledge, saying that they just pass on whatever the government sends them. 

The £200 has already been spent on sustainably-sourced logs for my wood-burning stove.

Good to hear customers are getting the payment 

Hello, new to this forum and would like to see if any forum members have a similar problem, and have had success in solving the problem as follows, we live off grid as there are no utilities connections near or affordable enough to connect to our property, so we generate our own electric supply ,water supply and heating with no connection to any utilities what so ever apart from a BT telephone connection, our diesel oil ,heating fuel etc has soared in price and we are like any household in the uk finding it hard to cope at the moment, so we applied 6 months ago for the government £400 off grid payment and the £200 alt fuel payment and were denied the payments , the reason was that we had already received these payments through OVO as we have a electric connection and meter supply with OVO, obviously we don.t as we live entirely without any utility connections to this house, we have now emailed and phoned the Dept of Energy over and over again, anyone we have contacted there doesn’t even have the correct knowledge of  what or who is entitled too these scheme payments or what being off grid actually is, they have been asked over and over to supply proof of the evidence we have this non existing electric connection and OVO meter but they will not provide this evidence as it would be impossible to do so.

 Any useful tips would be much appreciated .

checked and SSE/OVO is the supplier for north Scotland, yes you right the scheme looks to have closed ,the Department of energy have been misleading throughout the claim process, say they have a supply/meter with our name and address that has already received energy bills support payments automatically, yesterday  however now reading through this forum I found that OVO say they simply go off your postcode to get a meter number, not your name and property address and several properties have the same postcode here, so looks like in 6 months of me complaining the dept of Energy hasn’t even had the common sense to check the actual name/address of who received the payments in our postcode area, now I know OVO  is the local electric supplier I will contact them now to verify we have no grid connection. Thanks Jeffus