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Ian222
Rank 4
November 4, 2025
Solved

What is this upgrade charge on my bill?

I seem to have an upgrade charge on my bill for last month (oct to Nov). I have signed up to the smart ev charge but surely that’s being paid for in the nov to dec bill? 

 

 

Ian222Best Answer
Rank 4
November 5, 2025

Updated on 11/09/26 by Ben_OVO

Ok so I have an answer just to clear this up. They charge you up front for the coming month on the new ev charging plans. It’s kinda odd they do that and not at the end of the month but that’s the way it is. 

 

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11 replies

Firedog
Super User
FiredogSuper User
Super User
November 4, 2025

What is this upgrade charge called? Does it perhaps have a minus sign before it? (My bill has seven entries under charges below VAT. )

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Rank 4
Ian222Author
Rank 4
November 4, 2025

No, it’s a plus charge. 
 

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Ian222Author
Rank 4
November 4, 2025

It just says upgrade and the price 

Blastoise186
Super User
Blastoise186Super User
Super User
November 4, 2025

You need to show us a screenshot so we can see exactly what you can see.

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Ian222Author
Rank 4
November 4, 2025

 

Blastoise186
Super User
Blastoise186Super User
Super User
November 4, 2025

Looks like the upgrade charge is for upfront payment. The credits cancel it out though 

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Rank 4
Ian222Author
Rank 4
November 5, 2025

Yeah but thats not right. It doesnt start until this month not last month. 

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Ian222AuthorBest Answer
Rank 4
November 5, 2025

Updated on 11/09/26 by Ben_OVO

Ok so I have an answer just to clear this up. They charge you up front for the coming month on the new ev charging plans. It’s kinda odd they do that and not at the end of the month but that’s the way it is. 

 

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    November 5, 2025

    Hey ​@Ian222 

     

    Thanks for coming back with that update, that’s really helpful. 

     

    I’m guessing, if it is one of the monthly plans you’ve selected, that this makes sense as that would then give you access to the allotted mileage at home, out and about as well as your other perks, rather than owing us back each month for it.

     

    If it’s not a monthly plan and is the pay as you go plan, I’ll take this away and get further clarity from the team as that wouldn’t make sense to pay upfront, not knowing how much you’ll charge through the month.

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    Ian222Author
    Rank 4
    November 5, 2025

    Yes it’s a upfront cost for the anytime charge plan

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