What is the best day to give readings to avoid estimates being used on bills?

Hey @JBenson,

Welcome to the OVO Online Community,

OVO have a live billing system so whenever you submit a meter reading your Online Account balance will update accordingly within 24-48 hours. This means you can check how much you’ve used in between your billing cycle.

We’ll ask you for a meter reading with a few days notice, so that customers will have the opportunity to take a reading with fair warning. You can submit your reading on the 9th of the month and it will appear on your bill.

Or, you can get a free smart meter upgrade and you won’t need to submit manual readings at all!

Hope this helps 🙂

 I have sent my gas and electricity readings on day requested. On my bill it acknowledges my reading but underneath this a final estimate reading is given. This is what the bill is then based on. Why? Are ovo estimating a final reading for 11.59pm on night of meter reading date. Seems pretty crazy if this is the case. 

Heya @Mitchinator 

The bill would use the actual reading up until the point you submitted it. Any estimates beyond that will be automatically corrected the next time you submit an actual reading.

You might want to consider getting Smart Meters though to prevent this issue completely. https://smart-booking.ovoenergy.com .

Hey @Mitchinator,

Welcome to the OVO Online Community,

We do request meter readings in advance of a statement being produced, this is so that we give customers enough warning.

I’d check back on your previous statements to see the date the statement in billed up to, you can then submit a meter read on that day.

Although, as @Blastoise186 has helpfully pointed out we do have a live billing system, so whenever you submit a read your account balance will update. We have a great guide on this topic here:

Hope this helps. 

Can someone please explain for me.  Got fed up with waiting on the phone and to be honest the message reply left me non the wiser.

My billing period is from 3rd - 2nd and the "Best day for next reading" is 2nd.  On the 2nd Feb I submitted my what I thought was a closing read for the month,  only to see under my read "Closing read as of 2nd Feb" an Estimated read".

The person on chat says a closing read needs to be 3 days before. So when should I submit a closing Bill read?

Hiya!

Ideally, I’d do it a couple of days before the billing cycle resets. That’ll give enough time for things to go through.

However, having a smart meter would fix this completely. It may be worth considering one

Thank you @Blastoise186will submit a read a couple of days before and see what happens.  No Thanks to the smart meter.

Because OVO have what they call a "live billing system", you may still see an estimated reading a little bit higher than you submit manually when your bill is created. 

It does take some getting use to compared to some other companies.

It is common question from new customers to OVO.

I don't work for OVO, i am just a customer like you. 

Sorry for the late Thank you @Jeffus As a newbie I guess it takes a while to settle in. Thanks again.

As requested, after being forced onto monthly billing without my agreement, I submitted ACTAUL readings.

The bill has now been produced and even though they are shown, the ACTUAL readings have been ignored.

Off-peak has been increased by 25% and Peak doubled!

Why did I bother after I did as requested and then have it ignored.