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OVO sends me a text on the 7th February telling me it's time to submit our meter readings, and that this is best done on the 13th for accuracy and to avoid estimated readings.

So I hang around until the 13th then, on precisely that date I submit our readings.



Just checked our account today and am dumbfounded to see OVO has added one extra day's estimated reading to those I submitted on the 13th, now telling me that the best day to......etc, is the 14th.



What's THAT all about?? It's a blimmin' joke isn't it. Tells me to do one thing, does something else. All I want is an accurate bill NOT an estimated one. Seems OVO are not technically equipped to carry out this simplest of tasks. Maybe just one of the reasons why they are no longer 'top of the class' in Customer's experiences (see "Which" Review). Or maybe simply building the case for earliest 100% installation of the dreaded SMART METER. I'm hanging out until the last second before I press go on that. I've heard some crazy things about them.



ANY COMMENT FROM OVO PLEASE?

In the end it was such a simple fix. The problem is, it’s totally counter-intuitive! You’d think a manual closing read would have to be supplied before the end date of the bill, but not so - the bill takes a few days to generate, and the “day after” reading is accepted by the system. 

Just to illustrate, this is the sort of headache-inducing mess I had to to put up with for submitting a reading on the last day of my billing period (i.e. on the 16th, as officially recommended). Despite my regular actual readings, the opening and closing reads in every bill were routinely estimated:

 

 

 

And here’s an example of the cleaner, streamlined bills I regularly get now, simply by submitting the reading one day later than recommended (i.e. on the first day of the new billing period):

 

 

Thanks for flagging this, @userJP - I’ll try and find the right team to flag this to. It’s interesting to hear a reading on the 17th from you makes it onto the billing period that ends on the 16th. 

You’re right, @userJP we will bill up to a "closing reading" the day after the end of the bill, i.e. first day of next bill. We’re going to get that message updated so it correctly advisors customers of when to submit their reading. 

 

Thanks for helping us improve this!

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