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Pepsi
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Pepsi
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May 27, 2022
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How can I apply for the Warm Home Discount?

  • May 27, 2022
  • 112 replies
  • 23622 views

Hi all,

Do we know when the Warm Home Discount application opens this year please? And any details on the changes…..

Best answer by Jess_OVO

Updated on 28/10/25 by Abby_OVO

 

 

What is the Warm Home Discount (WHD)?

 

The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

 

You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.

 

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
 

If you need some assistance completing the WHD application when it, please contact our support team. 

 

 

How to get the discount

 

You’ll get a letter between late October 2025 and early January 2026 if:

  • you’re eligible for the scheme
  • you might be eligible for the scheme, but you need to give more information

 

Contact the Warm Home Discount Scheme if you do not get a letter by early January 2026.

 

If you live in Scotland, earn a low income and do not receive the Guarantee Credit element of Pension Credit then you should complete this form.

 

Please note, if you previously registered your interest (before 28/10/25) this did not count as completing a Warm Home Discount application.

 

Please do not apply via the form if you live in England or Wales, or live in Scotland and receive the Guarantee Credit element of Pension Credit. We’ll automatically discount your bill if you’re eligible.

 

If you live in Northern Ireland, find out more about the Affordable Warmth Scheme instead.

 

 

Eligibility for the Warm Home Discount
 

Following Government changes to the scheme a few years back, eligibility for the Warm Home Discount depends on where you live:

 

If you live in England or Wales

 

You qualify if you either:

 

If you live in Scotland

 

You qualify if you either:

 

Ways to get financial support

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

How do I register for the Priority Services Register (PSR)?

Check out our Customer Support package here: https://customer-support-package.ovoenergy.com/

112 replies

Blastoise186
Super User
Blastoise186Super User
Super User
May 28, 2022

Hey @Pepsi !

Good news. The Warm Home Discount has been boosted to £150 this year for both the Core Group and Broader Group. That’s the only significant change other than the fact it can be stacked on top of all these other schemes which were announced this week. More details on those in my guide at 

As for the start date, I’d expect applications will open sometime around September this year. Keep an eye on things as there’ll probably be an announcement when it opens.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Pepsi
    Rank 3
    PepsiAuthor
    Rank 3
    May 28, 2022

    Hey @Pepsi !

    Good news. The Warm Home Discount has been boosted to £150 this year for both the Core Group and Broader Group. That’s the only significant change other than the fact it can be stacked on top of all these other schemes which were announced this week. More details on those in my guide at 

    As for the start date, I’d expect applications will open sometime around September this year. Keep an eye on things as there’ll probably be an announcement when it opens.

    Thank you for your reply.  I will go and read your guide 🙂

    Jess_OVO
    OVO Staff
    Jess_OVOSolved
    OVO Staff
    May 30, 2022

    Updated on 28/10/25 by Abby_OVO

     

     

    What is the Warm Home Discount (WHD)?

     

    The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

     

    You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.

     

    You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
     

    If you need some assistance completing the WHD application when it, please contact our support team. 

     

     

    How to get the discount

     

    You’ll get a letter between late October 2025 and early January 2026 if:

    • you’re eligible for the scheme
    • you might be eligible for the scheme, but you need to give more information

     

    Contact the Warm Home Discount Scheme if you do not get a letter by early January 2026.

     

    If you live in Scotland, earn a low income and do not receive the Guarantee Credit element of Pension Credit then you should complete this form.

     

    Please note, if you previously registered your interest (before 28/10/25) this did not count as completing a Warm Home Discount application.

     

    Please do not apply via the form if you live in England or Wales, or live in Scotland and receive the Guarantee Credit element of Pension Credit. We’ll automatically discount your bill if you’re eligible.

     

    If you live in Northern Ireland, find out more about the Affordable Warmth Scheme instead.

     

     

    Eligibility for the Warm Home Discount
     

    Following Government changes to the scheme a few years back, eligibility for the Warm Home Discount depends on where you live:

     

    If you live in England or Wales

     

    You qualify if you either:

     

    If you live in Scotland

     

    You qualify if you either:

     

    Ways to get financial support

    If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

    How do I register for the Priority Services Register (PSR)?

    Check out our Customer Support package here: https://customer-support-package.ovoenergy.com/

    Powered by Re-knowable Energy!
      Pepsi
      Rank 3
      PepsiAuthor
      Rank 3
      May 30, 2022

      Just to pop in here to clarify that there are some changes to the Warm Home Discount application process this year, @Pepsi.

       

      We’re still awaiting exact details but wanted to give a bit of an overview of the upcoming changes in the meantime.

       

      In the upcoming winter Broader category applicants living in England and Wales will no longer need to manually apply. You’ll be notified of your eligibility (based on your benefit and housing data) and receive the payment automatically, much like the core group. In Scotland you’ll still need to apply, and we’ll have more details on how to go about this in the coming months.

       

      Hope this information is helpful. Watch this space for more details when we know more.

      Thank you so much, that is really informative and helpful. How will Ovo find out/know about a person’s benefit/financial situation please? And who will inform us, yourselves, or the DWP?

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        May 30, 2022

        I can partially answer that one too.

        Based on previous experience with the manual method of applying as I’m in the Broader Group, it was a case of me submitting an application to OVO and then OVO would run some checks with the DWP to look up my benefits status. If those checks verified my benefits and circumstances as being active and eligible for WHD, the application got approved within around 90 seconds with an email being sent to me shortly afterwards from OVO to confirm it’s all gone through. Otherwise, if something went wrong it’d go to one of OVO’s teams for manual review.

        That’s how it’s worked from the old system anyway. I don’t know exactly how it’ll work this time, but it could potentially be similar to how it works for the Core Group. I’ll keep an eye out for updates. If I learn more, my mega guide will be updated.

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        Pepsi
        Rank 3
        PepsiAuthor
        Rank 3
        May 30, 2022

        I can partially answer that one too.

        Based on previous experience with the manual method of applying as I’m in the Broader Group, it was a case of me submitting an application to OVO and then OVO would run some checks with the DWP to look up my benefits status. If those checks verified my benefits and circumstances as being active and eligible for WHD, the application got approved within around 90 seconds with an email being sent to me shortly afterwards from OVO to confirm it’s all gone through. Otherwise, if something went wrong it’d go to one of OVO’s teams for manual review.

        That’s how it’s worked from the old system anyway. I don’t know exactly how it’ll work this time, but it could potentially be similar to how it works for the Core Group. I’ll keep an eye out for updates. If I learn more, my mega guide will be updated.

        yes, it’s always been like that for me too. But now we will be in other people’s hands, my fear is they won’t do it quickly and all the money will be gone before it gets to us. I like to see to my own affairs, this will stress me out.

        Jess_OVO
        OVO Staff
        Jess_OVO
        OVO Staff
        May 30, 2022


        How will Ovo find out/know about a person’s benefit/financial situation please? And who will inform us, yourselves, or the DWP?
         

        We’ll be informed of your eligibility based on information held by the DWP, @Pepsi . As mentioned, we’re still in the process of publishing the full details of the new way this will be advised to you so we’ll update this thread as soon as we know more.

        Powered by Re-knowable Energy!
          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          May 30, 2022

          I hear you there. It’s high on my list of stuff to research and I will be keeping an eye on it. Tim and Jess most definitely will as well!

          I’m hoping that this new automated process should speed things up. It could even just be a trivial matter of an automated script sweeping through the DWP systems to identify every eligible claimant and then spit out a list of them to every energy supplier in the UK, And from there, have each supplier crunch that list to match up any customer records and for every confirmed match, automatically process a Warm Home Discount application.

          That’s how I’d do it if it were me.

          And of course, Jess Ninja’d me!

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Pepsi
          Rank 3
          PepsiAuthor
          Rank 3
          May 30, 2022


          How will Ovo find out/know about a person’s benefit/financial situation please? And who will inform us, yourselves, or the DWP?
           

          We’ll be informed of your eligibility based on information held by the DWP, @Pepsi . As mentioned, we’re still in the process of publishing the full details of the new way this will be advised to you so we’ll update this thread as soon as we know more.

          OK Jess,  all we can do is wait and see then, thanks for your help.

          Pepsi
          Rank 3
          PepsiAuthor
          Rank 3
          May 30, 2022

          I hear you there. It’s high on my list of stuff to research and I will be keeping an eye on it. Tim and Jess most definitely will as well!

          I’m hoping that this new automated process should speed things up. It could even just be a trivial matter of an automated script sweeping through the DWP systems to identify every eligible claimant and then spit out a list of them to every energy supplier in the UK, And from there, have each supplier crunch that list to match up any customer records and for every confirmed match, automatically process a Warm Home Discount application.

          That’s how I’d do it if it were me.

          And of course, Jess Ninja’d me!

          I wonder how all that will work with GDPR and getting permissions to sweep etc. , we shall see thanks again.

          Show more replies
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