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Pepsi
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Pepsi
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May 27, 2022
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How can I apply for the Warm Home Discount?

  • May 27, 2022
  • 112 replies
  • 23622 views

Hi all,

Do we know when the Warm Home Discount application opens this year please? And any details on the changes…..

Best answer by Jess_OVO

Updated on 28/10/25 by Abby_OVO

 

 

What is the Warm Home Discount (WHD)?

 

The Warm Home Discount scheme is a one-off £150 discount off your electricity bill. If you’re eligible, your electricity supplier will apply the discount to your bill. The money is not paid to you.

 

You’ll usually get the discount automatically if you’re eligible. You only need to apply if you’re on a low income in Scotland - contact your energy supplier to apply. If you’re with OVO, you can do that through this form.

 

You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
 

If you need some assistance completing the WHD application when it, please contact our support team. 

 

 

How to get the discount

 

You’ll get a letter between late October 2025 and early January 2026 if:

  • you’re eligible for the scheme
  • you might be eligible for the scheme, but you need to give more information

 

Contact the Warm Home Discount Scheme if you do not get a letter by early January 2026.

 

If you live in Scotland, earn a low income and do not receive the Guarantee Credit element of Pension Credit then you should complete this form.

 

Please note, if you previously registered your interest (before 28/10/25) this did not count as completing a Warm Home Discount application.

 

Please do not apply via the form if you live in England or Wales, or live in Scotland and receive the Guarantee Credit element of Pension Credit. We’ll automatically discount your bill if you’re eligible.

 

If you live in Northern Ireland, find out more about the Affordable Warmth Scheme instead.

 

 

Eligibility for the Warm Home Discount
 

Following Government changes to the scheme a few years back, eligibility for the Warm Home Discount depends on where you live:

 

If you live in England or Wales

 

You qualify if you either:

 

If you live in Scotland

 

You qualify if you either:

 

Ways to get financial support

If you’re struggling financially or you’re worried about your energy bills, we’re here to support you. Find out about the different ways we can help here.

How do I register for the Priority Services Register (PSR)?

Check out our Customer Support package here: https://customer-support-package.ovoenergy.com/

112 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
May 30, 2022

No worries. :)

GDPR allows this sort of data processing as long as it’s done properly and is ONLY used for the purpose of setting up Warm Home Discount claims. It cannot be used for marketing, debt collection, telesales or basically any other purpose beyond what’s on the tin.

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Pepsi
Rank 3
PepsiAuthor
Rank 3
May 31, 2022

No worries. :)

GDPR allows this sort of data processing as long as it’s done properly and is ONLY used for the purpose of setting up Warm Home Discount claims. It cannot be used for marketing, debt collection, telesales or basically any other purpose beyond what’s on the tin.

Understood, thank you

    R
    Newcomer
    RoFi440
    Newcomer
    June 26, 2022

    I'm glad someone asked this question as this affects me too. Thanks for this info, much appreciated.

      M
      Newcomer
      Mavis
      Newcomer
      July 26, 2022

      Will we be told about warm home discount in advance so we know.with it getting done automatically 

      Jess_OVO
      OVO Staff
      Jess_OVO
      OVO Staff
      July 27, 2022

      Hi @Mavis and welcome to the OVO online community,

       

      Great question to ask about how and when you’ll find out about the Warm Home Discount payments this coming winter. As mentioned in the ‘Best Answer’ above:

       

       

      In the upcoming winter Broader category applicants living in England and Wales will no longer need to manually apply. You’ll be notified of your eligibility (based on your benefit and housing data) and receive the payment automatically, much like the core group. In Scotland you’ll still need to apply, and we’ll have more details on how to go about this in the coming months.

       

      We’ve just checked in Warm Home Discount team about when they’ll be in touch with successful recipients, so I’ll be back to let you know when we get more details on this.

       

      Thanks for bearing with us.

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      M
      Newcomer
      Mavis
      Newcomer
      July 27, 2022

      Please let me know.

        F
        Newcomer
        FrancisY
        Newcomer
        August 26, 2022

        Hi, I have read the q & a above and can understand how ovo customers who have previously applied for WHD over previous years and whose details of who is in broader group you already have in your system. 

        My query surrounds those who were moved from sse and had to apply 'manually' every year. Your system would not especially have my details or on what basis my applications were hitherto successful. So,it is all fair and well saying those in broader group won't gave to apply, but your above answers does not cover my specific group of customers. Could you please advise further on my specific query.  Many thanks.

        Blastoise186
        Super User
        Blastoise186Super User
        Super User
        August 26, 2022

        Hi @FrancisY ,

        I think it’ll probably be based primarily off of sources like the DWP rather than what your energy supplier knows about you. That way, no matter which supplier you’re with you should get WHD as long as your supplier is opted into BOTH Core and Broader Group.

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          F
          Newcomer
          FrancisY
          Newcomer
          September 18, 2022

          Hi, Having read the new updated information on whd, I know there is more info to come, but what about those who were moved from SSE to Ovo and so at this moment we are '1st year customers' whereas SSE have all previous 15+ years information on bills/usage and fact that we had always been credited with £140 WHD payment. How will this affect how those on low income/in receipt means tested benefits/income related/core 2 group receive or don't receive the £150 this time? 

          Many thanks for any answer you can give, or is it all down to DWP?!

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          September 19, 2022

          The SSE to OVO Migration won’t block you from receiving the Warm Home Discount if you’re eligible for it, OVO will make sure of that.

          If the DWP notifies OVO or SSE that you are eligible for WHD, it’ll all be arranged in the background so you won’t need to do anything.

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          Show more replies
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