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Updated on 14/12/23 by Tim_OVO

 

Ofgem’s energy price cap limits what you pay for gas or electricity on a variable rate plan. You can see the latest information regarding the price cap levels and date changes on the Ofgem site here.

 

The way energy suppliers set prices is impacted by:

 

The price cap – set by Ofgem, the energy regulator. This limits the amount customers on variable rate plans will pay for each unit of gas and electricity and sets a maximum standing charge.

 

The Energy Price Guarantee – provided by the government to help households with energy costs during the energy crisis. It’s a discount on gas and electricity prices and is in addition to the price cap. It applies to both variable and fixed rate plans. If the Energy Price Guarantee (EPG) is above the level of the price cap, it won’t impact prices for anyone who pays monthly. 

 

What this means if you pay monthly for your energy

 

If you're on a variable rate plan, your unit rate and standing charge will change on 1st January, April, July and October, in line with the new price cap. We’ll write to you to let you know if this impacts you personally. Your actual bills will still depend on how much energy your home uses.

 

If you're on a fixed rate plan, the price cap doesn't affect prices for fixed-rate plans. We're keeping your prices as they are for the length of your contract to protect you from any price increases.

 

What this means if you Pay As You Go for your energy

 

All Pay As You Go prices are variable – these will change with the new price cap on 1st January, April, July and October.

 

Now's the time to send a meter reading

 

This will make sure your energy account is up to date. You can submit a meter reading now on your online account or through our app. If you’ve got a smart meter, you don’t need to send a reading. The smart meter will send this for you.

 

Priority Services Register

 

Need extra support? We can offer free help if you’re ill, have a disability or have a medical condition via our Priority Services Register.

 

Support available for customers who may be struggling with their bills

 

Here’s how you can apply for our Customer support package. 

Here’s our guide on debt and energy assistance.

 

Citizens Advice: Visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an adviser online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 

 

National Debtline: Call 0808 808 4000 or visit their website.

 

Step Change Debt Charity: Call 0800 138 1111 or visit their website.

 

Have any questions about the price cap? See our Price Cap FAQs here.

Want to change to a fixed rate tariff 

Hiya!

For this one, give OVO a call on 0330 303 5063 and the Support Team can sort that out with you.

Hi

 

my OVO renewal is up due to start in October, however I would like a better tariff and I don’t believe my solar panels have been taken into consideration at all over the recent years? Despite being registered. 

 

please advise 

 

we are already on DD 

 

thanks 

Please can you advise what the best family fixed tariff is for us ?

thanks 

And give me a call 

This is a user support forum, we don’t have access to actual billing/accounts.

That said we can try to help and advise, and point you in the right diesction.

It would help of you can give us more details:
Do you currently have a Feed in Tariff, or a SEG tariff, for your solar panels?
What tariff are you currently on that is coming to an end?

Have you looked for/at other tariffs yourself to see what may suit you better?
eg. If your current fixed tariff is coming to an end then have you been offered a choice of a new one, say on you online account portal ‘Plan’ section?

Hi @S Davey,

 

Have you already manged to get help with this? 

 

If you’re able to answer some of the questions asked above by our forum volunteer Nukecad, we may be able to advise further. It may also be worth contacting our Support team about this who would have access to your account. They’d also be able to advise further.

Hey @Stefnie krzyszczyk,

 

Did you manage to speak to our Support Team on the number @Blastoise186 provided? I’d just point out that you want to move onto a Fixed tariff before the price increase on the 1st of October. Let us know how you get on 😊

Hello, 

I have identified a variance in the information sent to my email and my online account. On the 17th September I was sent an email regarding the Ofgem price cap, and how my energy prices will be changing. Further in the email it outlined my plan as a flexible, variable rate plan. 

 

This is not the plan I signed up for when I started my OVO account in August and it is not the plan stated on my online account, which clearly states I am on a fixed loyalty plan with an exit fee for changing plans. 

 

The email is specifically for my account as it has my account number on, and it even recommends switching to a fixed loyalty plan? I just want to clarify the exact plan I am on as I signed up for a fixed plan to avoid the increase costs I knew were coming this month! 

 

Thanks for your help! 

Welcome @studentsofmonkspark ,

I’m really sorry but I can’t check that from here - Forum Volunteers such as myself don’t have the ability to do that.

Please check with OVO Support using Live Chat at https://ovoenergy.com/help . The keyword Agent will bypass the bot when it asks what you’re after.

Hi @studentsofmonkspark,

 

It seems our forum volunteer has already given some good advice here. 

 

Have you managed to get this sorted?

Reply


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