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January 10, 2024
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THTC meter - Removal Request

  • January 10, 2024
  • 240 replies
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Hi folks,

 

I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below:

 

We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed. 

 

Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter.

 

I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they could arrange for it to be removed. This seemed like a positive outcome although it was not clear why we were initially told in the call that removal wasn’t possible.

 

I sent an email last night attaching the quotes from our electrician and heating engineer for removal of storage heaters and replacement with heat pump etc. I got a positive response this morning:

I am Stephen from account management at OVO energy after reading your email we can go ahead and do that for you but i am going to give you extra information so to proceed with this job there is a charge due to the nature of it I would like to clarify that your okay with that and if you are i can go ahead and get you a price and and book the job for you.

 

Again this seemed positive and I asked Stephen to go ahead and give us a cost. I then had response email from Nahim:

Apologies for the confusion form what Stephan said but as of right now, appointments for removing THTC meters aren't available. We appreciate you gave us confirmation the property's heating system is no longer dependant.

However we are working on a new meter type that'll basically replace the current two meters and you'll get one meter. The meter will reveal at Spring and you'll get an email when your free meter upgrade is ready

 

As far as I understand it the ‘new meter type’ mentioned has been in development for years and has been repeatedly delayed. I have little to no confidence that it will arrive in spring as promised above. It isn’t clear why we should be expected to wait for this.

 

Ontop of that our experience from speaking to neighbours and friends locally is that smart meters are useless in this (rural) area since they are not able to connect to a radio mast for communication. Any smart meters fitted simply operate as ‘dumb’ meters in this area.

 

Can anyone give us some hope that it is possible to get the redundant THTC meter removed as we have requested? Is there any technical reason why this wouldn’t be possible?

 

Failing that at least any good reason why we should have to wait for the new meter to be developed and rolled out? It seems in this instance that whilst waiting we’d have headaches if we wanted to switch supplier etc because we’d have a strange setup with a redundant meter and two MPAN numbers associated with the property. This could go on indefinitely since the new meters are not yet launched.

 

Below is a photograph of our current setup incase this is useful:

 

 

We’d really appreciate any help on this!

 

Thanks

 

 

 

Best answer by Nukecad

They may well ask for consumer feedback later; once those initial proposals have been refined by industry discussions.

However at the moment that isn’t what they want or need.

So it’s best not to clog up their email with unwanted stuff that just takes up their time to deal with.
(There’s a word we all use for unwanted emails - spam).

Wait and see if they do ask for consumer feedback/opinion, but TBH there may not be time.
The clock is counting down and contingency plans need to be in place for when it reaches zero in June.

240 replies

Firedog
Super User
Super User
October 10, 2024

I’ve been told I sit outwith the Smart Meter WAN coverage.
 

I’m going from memory here, so please forgive any minor inaccuracies.

Arqiva, contracted by DCC to manage this WAN, were enjoined to ensure that 99.5% of properties in the northern CSP region were covered by some date which has now passed. This they claimed to have achieved, and now say they cover 99.7% of properties. That means, sadly, that 0.3% will be outwith the WAN. I doubt that much energy and expense will be spent on rounding up the unfortunate ones.

I’ve seen references to ‘buddy mode’, where one meter out of WAN range connects to a neighbour’s that’s in range, but I’ve not heard of an instance in practice.

Then there’s the possibility of a new generation of communications hubs equipped with a backup 4G SIM, so if LRR fails, there’s a chance that a (provider-agnostic) mobile signal could. That’s still months if not years away, though.  

I’ve mentioned DIY solutions before. It would be really good to hear from anyone who has tried, whether it was successful or not. This is a repeater involving a 710mm dipole located high up and aimed at the nearest TV transmitter, connected by low-loss coax cable taking the shortest possible route to the meter cupboard, where a mini dipole is fixed near the comms hub. It’s a low-cost solution that has been proved to work for some customers. 

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
October 11, 2024

Quick question for the cognoscenti…

If I have a “dumb” smart meter (i.e. outwith WAN reach) on a dual tariff, what happens when the clocks change???

Does it adjust for “winter time” internally itself, can it be manually set to “winter time” or do I just make allowance for the time change in my usage?

Thanks in advance!

Firedog
Super User
Super User
October 11, 2024

The entire electricity industry operates on UTC all year round. That applies to smart meters, too. We still don’t know for certain what will happen with these new meters in Scotland when BST ends. It will be a case, I think, of ‘watch and pray’. You will soon notice (e.g. on your IHD) on 27 October whether your heaters start charging at different times from the day before.

It would be helpful if you could come back and tell us, assuming your meter has been installed by then.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
October 24, 2024

Probably a lot of old tosh, but anyway… on TV tonight.

 

 

Newcomer
October 24, 2024

The engineer who did our THTC to Smart Domestic Economy had been programmed to do FIVE however he had run out of time so he only managed FOUR
The BBC signal is received most places in Scotland however I see many people commenting that the Radio Signal that controls the SMART meters will not be available in many rural areas so has anyone estimated how many premises will be faced with DUMB SMART Meters and will anyone comment on the impending failure of the THTC replacement programme due to the inadequacy of the “Solution” ??????


I’ve been told I sit outwith the Smart Meter WAN coverage.

I must admit, I’m not exactly brimming with confidence that those responsible will suddenly get their acts together, become hyper-efficient and solve the problem in time for the RTS switch off.

Our politicians should be asking what will happen in that event, and determine the compensations to be offered, should the deadline be missed.

And anyone any idea why the Data Communications Company (DCC) is so secretive regarding the signal roll-out?


I raised this topic at my local Community Council meeting yesterday which also had members of the Highland Council present. A letter will be sent to Deputy First Minister and MSP Kate Forbes highlighting the very real worries many residents have re. what will happen to their heating / hot water after the RTS turnoff if they haven’t received a Smart Meter by that time.

It’s fair to say most at the meeting were blissfully unaware that it was even happening.

To try to circumvent the more serious issues that may arise, I’ve asked for a “dumb” smart meter to be installed (I think I’m legally entitled to request one) now - i.e. BEFORE the RTS turnoff.
At least then I will have removed my dependence on RTS - even if I have to enter my smart meter readings manually until the DCC put the SM-WAN signal in my area (if they do).

 

Firedog
Super User
Super User
October 24, 2024

… what will happen to their heating / hot water after the RTS turnoff if they haven’t received a Smart Meter by that time.
 

The short answer to that is ‘nobody knows’. Every single RTS-controlled system is unique, with different combinations of metering equipment and controls, and different wiring arrangements for different combinations of heating equipment. Some may stay in the state they were in when the signal was turned off; some may have fail-safe systems that just turn everything under RTS-control off if no signal is received.   

 

To try to circumvent the more serious issues that may arise, I’ve asked for a “dumb” smart meter to be installed ...
 

There is no such animal as a ‘dumb’ smart meter these days. The SMETS2 meters being installed by OVO in Scotland are of the same type, and they don’t have a ‘dumb mode’. What ‘serious issues’ are you hoping to circumvent?

...even if I have to enter my smart meter readings manually ...” sounds as if that’s not what you’re doing at present. Is it?

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
October 24, 2024

Hi Firedog,

  • By “dumb” I mean a Smart Meter operating outwith the SM-WAN. I imagine it’ll be pre-setup with a tariff (E10) and I’ll have to enter the meter readings manually to my supplier periodically, instead of the meter being read remotely. At least, that’s what Ovo have told me.
  • By “serious issues” I mean finding out the day after RTS turnoff that I don’t have the heating and hot water facility I had up until that point. As you say, ‘nobody knows’ what will happen to their heating / hot water after the RTS turnoff if they haven’t received a Smart Meter by that time.
Firedog
Super User
Super User
October 25, 2024

OK, I think. You’re going ahead with having a smart meter installed instead of your current RTS-controlled THTC system. That sounds sensible to me, and it will avoid the serious issues you’re concerned about, whether the meter is communicating with the WAN or not. 

The pre-programming you refer to is less certain. These meters normally come configured for Economy 7, and the re-configuration for Economy 10 would normally happen during the commissioning phase - which depends on its being in contact with OVO. I hope it will be possible for this to be done prior to installation, but I’m not certain about it. Even if it were possible, there remains the question of the peak/offpeak switching times, which again have to be done while the meter is in contact with the mothership. I’m afraid you’re just going to have to wait and see what happens when the engineer gets there and tries to do his stuff.

Did I suggest you find out where your (proper, not Freeview) television transmitter is? That may be a significant factor in determining whether you’ll have a chance of connecting to the WAN. And while we’re at it, can your mobile phone connect over 4G if you stand near the meter?

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
October 25, 2024

Hi @Firedog

There is no 4G or any other mobile signal in the village. Can I ask what it’d be needed for re. the smart meter as I’m in Scotland?

I’m having difficulty locating the nearest (non-Freeview) TV transmitter. Lots of broken or out of date internet links.
Any ideas???

 

Firedog
Super User
Super User
October 25, 2024

Probably a lot of old tosh, 
 

You got that right! 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |