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January 10, 2024
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THTC meter - Removal Request

  • January 10, 2024
  • 240 replies
  • 7845 views

Hi folks,

 

I am trying to have a redundant THTC meter removed from my house and OVO seem to be refusing to do this. Can anyone help explain what I should do? Some background info below:

 

We moved to a property in March last year in the west of Scotland. The property has two meters with a THTC setup running storage heaters. We are getting the storage heaters removed in February and an air source heat pump installed. 

 

Once this work has been carried out there will be nothing running from the RadioTelemeter (THTC) meter.

 

I have contacted OVO by phone yesterday to request that this meter be removed once it is no longer in use. The person I spoke with said that OVO would not do this because doing so would stop the other (ordinary) meter working. They weren’t able to explain why this would be the case. After some time on the phone I was told that if I emailed OVO with evidence that the THTC meter would not powering anything then they could arrange for it to be removed. This seemed like a positive outcome although it was not clear why we were initially told in the call that removal wasn’t possible.

 

I sent an email last night attaching the quotes from our electrician and heating engineer for removal of storage heaters and replacement with heat pump etc. I got a positive response this morning:

I am Stephen from account management at OVO energy after reading your email we can go ahead and do that for you but i am going to give you extra information so to proceed with this job there is a charge due to the nature of it I would like to clarify that your okay with that and if you are i can go ahead and get you a price and and book the job for you.

 

Again this seemed positive and I asked Stephen to go ahead and give us a cost. I then had response email from Nahim:

Apologies for the confusion form what Stephan said but as of right now, appointments for removing THTC meters aren't available. We appreciate you gave us confirmation the property's heating system is no longer dependant.

However we are working on a new meter type that'll basically replace the current two meters and you'll get one meter. The meter will reveal at Spring and you'll get an email when your free meter upgrade is ready

 

As far as I understand it the ‘new meter type’ mentioned has been in development for years and has been repeatedly delayed. I have little to no confidence that it will arrive in spring as promised above. It isn’t clear why we should be expected to wait for this.

 

Ontop of that our experience from speaking to neighbours and friends locally is that smart meters are useless in this (rural) area since they are not able to connect to a radio mast for communication. Any smart meters fitted simply operate as ‘dumb’ meters in this area.

 

Can anyone give us some hope that it is possible to get the redundant THTC meter removed as we have requested? Is there any technical reason why this wouldn’t be possible?

 

Failing that at least any good reason why we should have to wait for the new meter to be developed and rolled out? It seems in this instance that whilst waiting we’d have headaches if we wanted to switch supplier etc because we’d have a strange setup with a redundant meter and two MPAN numbers associated with the property. This could go on indefinitely since the new meters are not yet launched.

 

Below is a photograph of our current setup incase this is useful:

 

 

We’d really appreciate any help on this!

 

Thanks

 

 

 

Best answer by Nukecad

They may well ask for consumer feedback later; once those initial proposals have been refined by industry discussions.

However at the moment that isn’t what they want or need.

So it’s best not to clog up their email with unwanted stuff that just takes up their time to deal with.
(There’s a word we all use for unwanted emails - spam).

Wait and see if they do ask for consumer feedback/opinion, but TBH there may not be time.
The clock is counting down and contingency plans need to be in place for when it reaches zero in June.

240 replies

Newcomer
September 10, 2024

Thanks you @Chris_OVO 

By my calculation, you owe me £293.33

Newcomer
September 29, 2024

Two days ago the engineer came and changed our two meter THTC system to a one “SMART” meter system.
When this was originally discussed with OVO we were told that our tarriff would be changed automatically to economy 7 or 10 however our account plan still show as THTC 
I have uploaded the readings from the old meters which  the engineer failed to do on Friday
The meter installed is apparently connecting via wireless and transmitting our usage. 
We received no instruction as regards how to use/read the new meter or how the new meter will effect the use of our night store heating/immersion heater system
Does it have load switching capabilities?
Having examined the installation I note that there are separate feeds to lighting and power and the heating /hot water  consumer units.
Do I presume that the meter SGM1416-B ser 22MO164394 is capable of switching the Heating/Hot water circuits on and off when the TOU 3 or 4 nightime tarriff is in force or will we/our landlord need to have a timer / contactor installed to control the offpeak consumer unit ?
OVO are closed at weekends so I am left in limbo not knowing what they have done.
HELP!

 

Blastoise186
Super User
Super User
September 29, 2024

Hi @DaveIS ,

That meter does indeed have built-in load switching - it will trigger automatically based on the configured schedule. You don’t need to touch it nor make any physical changes as it’s now all part of the meter itself - doing so would actually be considered tampering so please don’t attempt to modify any of that stuff.

As long as it’s set up correctly, the meter will switch your heating/hot water loads on and off at the agreed times for your new tariff. If it doesn’t, there’s a SMETS Command to Reconfigure ECAUL/ALCS that OVO Support can run on request to force it to update the timings properly.

You arguably don’t need to read the new meter - it’s best to let it read itself and submit readings automatically. If you want to read it anyway, it cycles through them automatically or by pressing A a few times.

Your account is probably still updating, but I’d say talk to OVO tomorrow and they can check the progress. You should see everything fully synced up within six weeks though.

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Firedog
Super User
Super User
September 29, 2024

… the TOU 3 or 4 nightime tarriff is in force 
 

Where do you see this? I’m just curious, because I’ve only ever seen TOU Rate 1 or TOU Rate 2 on meters like this. If you also have Rate 3 and 4 registers, this could indicate a major difference between tariff set-ups for THTC on the one hand and Economy tariffs on the other.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
September 30, 2024

 Thanks for your interest 
When I inspect the new meter display it cycles through the registers TOU 1 & 2 show a value but
TOU 3 & 4 are at zero however I assumed that this was because our heating is not turned on and the immersion heater being well insulated does not call for heating over the night time period

Newcomer
September 30, 2024

 I had a long chat with OVO and sorted out my present queries!
I can confirm that the AclaraSGM1416 does handle load switching and does have Four registers 
[TOU 1 2 3 4]  which is future proofing to allow for handling whatever tariffs they may introduce
I am told today that my new meter has been programmed to the “Domestic Economy” Tariff which is suitable for Scotland ?????
The tariff gives an hour extra of off peak but looks to be expensive at peak rate and the new higher Standing Charge is not welcome!
[Economy 8 is the nearest equivalent]
I will monitor the cost and decide if this is the best tariff for our usage pattern

Firedog
Super User
Super User
September 30, 2024

@DaveIS Thanks - that’s more like it! Please make sure that TOU rates1 and 2 are the right way round: 1 should be for peak and 2 for offpeak (this has been known to go awry, I’m afraid).

OVO seem to have hidden most of their tariffs until the new price cap takes effect tomorrow, so I can’t say anything about your Domestic Economy plan. I’d say, though, that it may not be just a question of ‘the best tariff for our usage pattern’ but also of ‘the best usage pattern for our tariff.’

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
October 1, 2024

When they replace the THTC meters with a smart meter, do you still get the electric shower and the fitted electric heater on a cheap rate 24/7, the same as THTC !!

Blastoise186
Super User
Super User
October 1, 2024

When they replace the THTC meters with a smart meter, do you still get the electric shower and the fitted electric heater on a cheap rate 24/7, the same as THTC !!

If you’re staying on THTC, then yes you would. Going to Smart Meters by itself would NOT change this.

If you’re being moved to any other tariff, then it’d be based on whatever tariff you select - please discuss with OVO before making a choice. Please note however, that ALL usage on Economy 7/Economy 7 type tariffs would be at the cheaper Off-Peak rate so you’d want to take advantage of that. However, ALL usage during Peak hours would be charged at Peak rates so you will want to think about this carefully.

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Newcomer
October 1, 2024

Thanks for the reply,

I took out storage heaters, and replaced with air source, so would I be better off just going for a single tariff, if possible !! Its only immersion that still on the twice daily tariff,

shower, towel rails, electric fire and air source all on same cheap rate tariff 24/7,

Dont know if its best to keep diferent tariffs or try and get one standard tariff,