Set-up my OVO account a month ago - Why have I not received my Welcome pack and can't login to my online account?

Hello I set up my online account over a call on the 8th of March, but have not yet received my welcome pack, which was supposed to arrive in a week. Can you please let me know the status and if possible my account number so that I can complete setting up my account and start paying the bills?

Good afternoon @bajekalm ,

Sorry, but we can’t do that via the Forum as no-one here has that access.

Please see https://ovoenergy.com/help for contact options you can use for this.

Hi, Have moved home to Scotland, to a house previously supplied by OVO and registered the change on line. I think I may have done it twice but no welcome email or account details and have completed Direct Debit. Tried to contact by email but received reply that they couldn’t reply to unregistered email address. The only suggestion I have found on forum is that there could be a typo in your record of my email address.  *edited by moderator* Hope that helps. My last attempt to register suggested today as completion date so hopefully something happens!

… although I guess this is a bank holiday weekend!

Cheers

Adrian

It's only a BH north of the border, so hopefully you should hear something more tomorrow.

PS. It's not a good idea to post personal details or things like your account or MPAN details on an open forum where anybody/everybody can see them. (Unless you actually want to risk getting spam/scam emails that is).

I've flagged it for a moderator to redact them for you.

However having seen where you are I have to ask what type of meter(s) do you have?

You are no doubt aware of the RTS switch off and the need to replace RTS meters with new smart meters, which may (or may not) affect properties up that way. (Particularly ones that are remote so struggle getting a smart meter connection signal).

That ongiong situation might mean that some extra checks are being made for your new account that need a human to look at.

You might also want to consider moving your domain to a new Registrar soon. BT has shown a clear intent to quit the web hosting market (they completely stopped selling it a few years ago) and are slowly phasing out domain registration stuff as well.

I’d suggest moving it now to get ahead of any shutdown.

Hi Nukead and Blastnoise. The meter is an old skool clockwork analog one so no signal required and so remote I doubt any signal available. Not too worried about spam/scam emails they are mostly good for a laugh. Thanks for the advice to quit gmail. I am slowly getting around to it. Are you suggesting that OVO are not talking to me because they don’t like my domain name?

Thanks for your speedy replies I didn’t know forums like this still existed.

No worries. We don’t normally do tech support here, but I’m going to make an exception in this case because it’s relevant. You can (and probably should!) still use Gmail/Google Workspace, but you may want to look at moving it and the domain away from BT before BT forces you to move it.

Since you have Google Workspace anyway, head over to https://admin.google.com/ac/emaillogsearch where you can check whether or not anything from OVO really was ever sent to you. If it was, that tool will tell you what happened to it.

Mmmm, any chance that you could post images of the meter and and another of everything else on the backboard?

Whilst your domain  should not be a problem the “clockwork” meter might be an issue.

We have some good experts here on the forum who can help tell you what you need to say if you have to talk to support about it.

This is the meter 

… nothing else on backboard. Nothing sent by OVO. What’s the best way of talking to a real live decision maker at OVO? Thanks for your help.

Looks like it’s ripe for replacement anyway - it’s at End of Service Life by the looks of things.

Try the other options in this thread:

Live Chat will be faster, especially on a Monday.