Scam Facebook Page OVO Customer Services

Now I have received this from Twitter (X) in fairness to the customers when the response to customers complaints is not good, particularly when the sums of money are large people are desperate to find a solution providing an easy target for scammers like these.  When I speak to customer services again tomorrow, I shall be raising this, in writing and if the complaint ends up with the Ombudsman, they will get to know as well.  Not a good advert at all.

Hi @stacer , with Twitter it is more difficult to distinguish as their blue tick doesn’t necessarily indicate a verified account (it used to). 
The authentic OVO channels do ask for those details via DM to validate your account if you’re enquiring about anything to do with that

Unfortunately, OVO do not allow DMs so it’s difficult to say in this case.

Their official channels are listed on the website 

Twitter  -  https://twitter.com/OVOEnergy

Facebook  -  https://www.facebook.com/ovoenergy

and you can dm to either of those 

I have tried to send messages as you can see but it just locks up my account and doesn’t send 

I think I have found the problem, it only accepts DMs from followers so I have followed and this time sent successfully.

You might want to edit that earlier post @stacer , this being a public (open ) forum

Use the three dots below the message (rhs)

Thanks, I didn’t think of that

Thanks @stacer,

I’ve raised this internally to our social media team. 

That’s good, for people like myself in my 70s and not ver social media savvy, the potential for us to be scammed and robbed of our savings is a very real threat.  These criminals latch on to postings from people desperate for help with their billing problems and lure them in with promises that people want to hear.