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Petefred
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August 23, 2022
Solved

Renewal options show the fixed plan with boiler cover is the cheapest, can I take this deal without the boiler cover?

  • August 23, 2022
  • 21 replies
  • 1306 views

I hope someone may be able to help all their webchat operatives are busy. My existing plan is ending soon. I've had an email from OVO stating the best deal is a 2 year plan with boiler cover for £344/month, can I take this deal without the boiler cover? Also I've been quoted 150/month for a variable contract, which is attractive as it saves £200/month. Obviously with rates increasing this will increase. Any observations would be greatly appreciated 

Best answer by Blastoise186

Updated on 06/01/25 by Abby_OVO

 

Updated details on the 1 Year Fixed + Boiler Cover

 

We’ve received some updated information on this tariff, and some of the details of Blastoise186’s answer are no longer accurate, please see our update here.

 

You are required to have 1 of the following additional covers to be on the 1 Year Fixed + Boiler Cover tariff:

  • Essentials Cover 
    • Boiler and central heating cover
    • An annual home boiler service
  • Starter Cover
    • Boiler and central heating cover
    • Plumbing and electrics cover
    • An annual home boiler service
  • Complete Cover
    • Boiler replacement cover
    • Gas and water supply pipe cover
    • Internal and external drains cover
    • A special priority helpline

If the additional cover is cancelled at any time during the duration of your plan, you’ll automatically be reverted to the Standard Variable Tariff within a couple of weeks of the cancellation. You’ll receive confirmation of the plan changing, so if there has been a mistake then you’ll have time to ensure the fixed tariff stays in place, just get in touch with the Support Team and they’ll help get that sorted. 

 

 

Hi @Petefred ,

Yup, you can indeed take that deal without the boiler cover. Simply sign up for the bundle deal, ignore any offers to activate the boiler cover and it won’t cost you anything. You’d have to explicitly sign up for the boiler cover separately anyway for that element to activate. If you don’t, you just get the slightly better energy rates on your plan.

Personally, now is a good time to fix - don’t bother with that variable rate because it WILL shoot up in October and is likely to skyrocket again come January. Any savings from variable rate now will be instantly destroyed in October.

Hope this helps!

21 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
September 7, 2022

You’ll need to talk to the Support Team again. The lines are busy because of all the announcements, but it gets a bit quieter after 4pm. Try then and you might get better results.

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M
Rank 2
mavison
Rank 2
June 17, 2023

We are nearing the end of a 2-year OVO fix, and they have offered a choice of variable, or a fixed rate with and without 'Boiler Cover'. We have no need of boiler cover ... but why on earth is the rate with boiler cover £100/year cheaper ?!

 

And yes, I have checked the figures! Both Electric & Gas standing charges are less with boiler cover. The kWh rates are the same.

BPLightlog
Super User
BPLightlogSuper User
Super User
June 17, 2023

Perhaps a promotion for their other services? Not sure otherwise given equality in the rest (standing charge and vat?)

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M
Rank 2
mavison
Rank 2
June 17, 2023

I have concluded the new plan information is at best misleading, and I fear deliberately. After some investigation, it seems that "1 Year fixed + Boiler Cover Plan" the plus sign does not mean it includes boiler cover. It should say that if you also take out boiler cover (£180/year minimum) then you get a £100 discount on your standing charges.

 

Beware the small print!!  I am fast losing faith in OVO.

Blastoise186
Super User
Blastoise186Super User
Super User
June 17, 2023

You don’t have to take the boiler cover if you don’t want it. That tariff just gives you access to a cheaper rate for cover if you do decide you want it iirc.

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    M
    Rank 2
    mavison
    Rank 2
    June 17, 2023

    Agreed. But that was not obvious from the information I was presented with.

    stead
    Rank 5
    stead
    Rank 5
    June 21, 2023

    You don’t have to take the boiler cover if you don’t want it. That tariff just gives you access to a cheaper rate for cover if you do decide you want it iirc.

    oh the way it looks is like you get boiler cover...good to know!

    M
    Rank 2
    mavison
    Rank 2
    June 21, 2023

    oh the way it looks is like you get boiler cover...good to know!

    That what what I thought - and it should not be presented so misleadingly!

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    July 4, 2023

    Hey @mavison, @stead 

     

    I wanted to gain some clarification for you both on this tariff, so I spoke to the team about it and the implications of cancelling the additional boiler cover.

     

    You are required to have 1 of the following additional covers to be on the 1 Year Fixed + Boiler Cover tariff:

    • Essentials Cover 
      • Boiler and central heating cover
      • An annual home boiler service
    • Starter Cover
      • Boiler and central heating cover
      • Plumbing and electrics cover
      • An annual home boiler service
    • Complete Cover
      • Boiler replacement cover
      • Gas and water supply pipe cover
      • Internal and external drains cover
      • A special priority helpline

     

    If the additional cover is cancelled at any time during the duration of your plan, you’ll automatically be reverted to the Standard Variable Tariff within a couple of weeks of the cancellation. You’ll receive confirmation of the plan changing, so if there has been a mistake then you’ll have time to ensure the fixed tariff stays in place, just get in touch with the Support Team and they’ll help get that sorted. 

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      M
      Rank 2
      mavison
      Rank 2
      July 4, 2023

      Thanks Abby for that explanation.

       

      However, my complaint was the misleading way in which my renewal options were presented. The description "1 Year fixed + Boiler Cover Plan" implies that the tariff included boiler cover, but it is actually an extra. The + sign should be "if you have a" 

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      OVO (S) Gas Limited is part of OVO Group Ltd