Refunds of credit from your OVO account
Updated on 24/06/26 by Chris_OVO
How can I apply for a refund on my online account or OVO app?
If you have credit on your OVO account and want some back in your bank account, you can request a refund. Just log in to your online account or use the OVO app (available for Android or iOS).
If you need a larger refund, contact our Support Team. They can help with refunds up to £2,000. For refunds over £599, we need to confirm that your account has been billed using smart reads or actual meter readings if you have a traditional meter. We’ll also ask for photos of the meter.
How often can I apply for a refund?
For technical reasons we can only process one refund request for every 24 hour period so if you’ve made a mistake or need to make another refund request you’ll need to wait 24 hours.
I’ve just received my monthly summary and see I’m in credit - Why has my refund request failed?
To get a refund from your OVO account, we need to check that your account balance is correct. To apply for a refund, you need to:
1. Have paid by Direct Debit for more than 90 days.
2. Have enough credit to cover your bills. We suggest keeping at least three months' worth of Direct Debit payments as credit.
3. Not be switching to another supplier. We will refund any credit owed once your account is closed.
4. Send us a meter reading for all fuels on your account in the last 28 days.
5. Have made at least two Direct Debit payments into your OVO account.
For more details on our refund policy, please visit our website.
If you don’t have a smart meter, make sure you provide a meter reading within the last 28 days. If you meet these requirements and have at least three months' worth of Direct Debit credit, you can request a refund on the 'Payments' page of your online account or in the 'Bills' section of the OVO app (available for Android or iOS).
If you see an error message while trying to request a refund and believe you are eligible, please contact our Support Team. They can help investigate the issue and may manually apply for the refund if possible.
Where’s my final refund?
When you switch to a new supplier, we’ll receive the information we need from your new supplier. We usually get the final bill ready for you within six weeks of your switch date. If you have money left in your account, we will send it back to you within 10 days after you get the final bill.
Sometimes it might take longer to get the final bill. If it’s been more than six weeks and you still haven’t received it, please contact our Support Team. They can help you and may give you some money back sooner.
We hope this helps with your questions about refunds.
If you have more questions, feel free to comment below, and others in the community might help too.
