Re-locating gas and electricity meter - Can OVO help?

If the reply to the email was from an agent in our Siteworks team they would’ve been best placed to help with this, @RobL. As the meter is outside this is something the gas transporter would need to help with. 

We’d like to move our cut out, smart meter and fuse box as they are all currently situated on the site of an old door, which we’d like to reinstate. The connections engineer has been round and said it would be fine to move it to the adjoining (external) wall, which is where the main cable comes in from the outside. I understand the whole process of getting it all set up with SSE/OVO/our electrician, but I’m worried that Ovo might turn up and say that they can’t move the meter to where we want it to be. We’d like to move it above a window, so it would sit just above door height (see photo - the meter is currently behind the photo board and we want to move it to the wall above the window alcove - the top of the alcove is exactly 6ft

). The connections engineer said that sometimes suppliers do not want the meters to be placed too high up - I really don’t want to book everyone in and then find that it’s not possible.

Every operator has different rules but the recommended maximum height is 6 feet to the middle of the meter cabinet (assuming you are enclosing it in such)

Any higher than this and you aren’t going to get it read as meter readers aren’t allowed to climb up ladders.

As a former meter reader the highest meter I read was just under a barn roof but I was getting paid on a per meter basis otherwise i wouldn’t have bothered.

Hope that’s some help

I’ve moved your post here, @losmith, the above thread holds some info that may be handy. 

I’m pretty sure @PeterR1947, is correct regarding the height restrictions of moving a meter, but it’s worth double checking, please reach out to our team. 

You can send us a message on Facebook, Twitter  or webchat via the Help Centre. You can reach our team on: 0330 303 5063. Our opening hours are 8am-6pm Monday to Friday.

Thanks! 

Thanks for this reply - does this still matter when we have a smart meter, which doesn’t need to be read?

We’ll still be required to read the meter regardless of whether you have smart meters, @losmith, it’s worth getting in touch just to double check! :)

Hi.

I want to find out how / OVO can move my electric meter from the shop below  as they are vacating the property and want access to it more frequently.

Thanks

@Emmastar from what I remember reading on here it involves both OVO and your Distribution Network Operator (DNO).

I think the DNO needs to move the supply first then OVO will move the meter. They are cost implications depending on the complexaty of the job. Also prepare to be off supply for a day.

The customer care team will be able to provide specifics and the easiest way to minimise disruption. 

Hey @Emmastar and @SR3 

Great advice! It doesn’t necessarily always require the DNO, usually they only need to get involved if you’re moving the meter over 1m, and supply cables need extending. 

A meter reposition will cost £125, and we’ll need to take a payment over the phone before booking it in.

Thanks

Hello, I hope someone can help me find some answers. We planning to install a new front door and close out the spare space we have meanning we would be enclosing both of our meters. I was told by the builder that they can’t do the job as it is against the law to have meters enclosed and they need to be moved outside. If that is the case, can Ovo help and do DNO need to be involved? It would be moving outside so don’t think any extensions will be needed. Or maybe there is no such law forbidding to have meters inside the building? Thank you.