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June 30, 2017
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Re-locating gas and electricity meter - Can OVO help?

  • June 30, 2017
  • 73 replies
  • 30427 views

I am doing some work on my house and planning to knock through a wall in kitchen. Unfortunately the electricity metre is on the wall that needs to be chocked down. It needs to be moved to the opposite wall about a meter. With the gas meter once the knock through happens it will be in the middle of the room, so need to move it about 1.5m. Has any one done moving of utility metres before..? Can OVO do this for me..?

Best answer by

Updated on 15/08/25 by Abby_OVO

 

Whilst suppliers such as OVO can help in the relocation of your gas/electricity meter, we’re not the only ones who need to be involved. You can find out who is responsible for each part of your meter setup on our handy guide. 

 

If you are looking to move either meter from the existing meter backboard you would need to contact your local DNO to move your electricity mains cables or your gas transporter to move your gas pipework. This work should be arranged to take place on the same day as our engineers visit to move the meter to make sure there is no disruption to your supply.

 

As a non-essential maintenance job, there is a charge for us to move your meter. Check out the topic below for the relevant cost:

 

 

If you’d like to get a meter relocation arranged reach out to our Support Team, we’d usually be able to get an appointment arranged with at least 17 working days notice, although this would depend on engineer availability in your area.


The topics below may also help or comment on this topic & our moderators will do their best to help.

 

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

73 replies

A
Anonymous
Solved
July 1, 2017

Updated on 15/08/25 by Abby_OVO

 

Whilst suppliers such as OVO can help in the relocation of your gas/electricity meter, we’re not the only ones who need to be involved. You can find out who is responsible for each part of your meter setup on our handy guide. 

 

If you are looking to move either meter from the existing meter backboard you would need to contact your local DNO to move your electricity mains cables or your gas transporter to move your gas pipework. This work should be arranged to take place on the same day as our engineers visit to move the meter to make sure there is no disruption to your supply.

 

As a non-essential maintenance job, there is a charge for us to move your meter. Check out the topic below for the relevant cost:

 

 

If you’d like to get a meter relocation arranged reach out to our Support Team, we’d usually be able to get an appointment arranged with at least 17 working days notice, although this would depend on engineer availability in your area.


The topics below may also help or comment on this topic & our moderators will do their best to help.

 

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

N
Newcomer
ncs
Newcomer
January 19, 2018
Sorry to barge into this topic.

I also need to move the meter. It will need to move on the other side of the same wall (flip around) exactly in the same position vertically and horizontally. Involves no lengthening or shortening to the network cable.

OR does it need a complete new Network cable from outside to go in the other side of the wall (on to a new box)

Please can anyone from Ovo tell me if you guys can do it? I have old meter and can I have smart meter at the same time?

A
Anonymous
January 23, 2018
No need to be sorry, @ncs - we're here to help!

So based on your first point, it looks like the cut out would need to be moved. The cut out belongs to your Distribution Network Operator (DNO) which means we're unable to touch it. You'll need to get in contact with them first of all to discuss what works need to be done. If they then advise that your energy supplier needs to come out and move the meter after they've been, give us a call to book an appointment for the same day.

We wouldn't be able to install a smart meter at the same time unfortunately - this would have to be a separate booking for a different day.

If you're not sure who your DNO is, just reply with your Meter Serial Number (MSN) and we'll let you know!

Hope this helps,
Emma
S
Newcomer
SadOldMan
Newcomer
June 14, 2018
Link to helpful guide, no longer works (opens on meter reading problem page) any chance of fixing the link or posting a correct link?

Thanks
A
Anonymous
June 18, 2018
Thanks for flagging this, @SadOldMan

I've just removed the link as there's no replacement to add, but the rest of the information is still correct.

Cheers,
Emma
J
Newcomer
Jlmjlm
Newcomer
October 27, 2018
I'm looking to get both my gas and electric meter moved in preparation for an extension being built. I've been reading conflicting information about whether this is done by ovo or the local supplier. Has anyone been through this recently who can advise?
A
Anonymous
October 31, 2018
@Jlmjlm - just moved your query over to an existing thread on this topic.
A
Newcomer
akaLoops
Newcomer
January 9, 2019
I am looking at building an extension and need to move the gas meter. How do I contact to arrange for this work to be done and how much does it cost?
K
Newcomer
Karnak
Newcomer
January 10, 2019
My Gas smart meter has developed an annoying squeak when it's pumping, The kind of noise that when you hear it you cannot ignore it. I was just wondering what the best cause of action.
My gas meter is currently in my living room and this time of year the squeaking gets too much for my aspergers so i'm without gas to save my sanity.


What would be the best cause,

Request a new meter (I'm an engineer by trade, and over the years overall quality of all products have reduced, i believe whats happened here is a saving on lubrication, It's fine for a few years then.....squeak....squeak....squeak....squeak. and because of my Aspi i don't want to repeat actions)

Or is it best to get the meter moved to an outside wall?

which would be the cheapest option with the least intrusion?

thank you for you time
NinjaGeek
Rank 12
NinjaGeek
Rank 12
January 10, 2019
Hi @akaLoops It appears this may need to be a conversation with someone from OVO customer support. I would advice you give them a call and find out what the best option would be.

Phone number 0330 303 5063

Let us know how you get on
Renewable energy + EV enthusiast
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OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd