Skip to main content
N
Rank 1
Nav
Rank 1
June 30, 2017
Solved

Re-locating gas and electricity meter - Can OVO help?

  • June 30, 2017
  • 73 replies
  • 30427 views

I am doing some work on my house and planning to knock through a wall in kitchen. Unfortunately the electricity metre is on the wall that needs to be chocked down. It needs to be moved to the opposite wall about a meter. With the gas meter once the knock through happens it will be in the middle of the room, so need to move it about 1.5m. Has any one done moving of utility metres before..? Can OVO do this for me..?

Best answer by

Updated on 15/08/25 by Abby_OVO

 

Whilst suppliers such as OVO can help in the relocation of your gas/electricity meter, we’re not the only ones who need to be involved. You can find out who is responsible for each part of your meter setup on our handy guide. 

 

If you are looking to move either meter from the existing meter backboard you would need to contact your local DNO to move your electricity mains cables or your gas transporter to move your gas pipework. This work should be arranged to take place on the same day as our engineers visit to move the meter to make sure there is no disruption to your supply.

 

As a non-essential maintenance job, there is a charge for us to move your meter. Check out the topic below for the relevant cost:

 

 

If you’d like to get a meter relocation arranged reach out to our Support Team, we’d usually be able to get an appointment arranged with at least 17 working days notice, although this would depend on engineer availability in your area.


The topics below may also help or comment on this topic & our moderators will do their best to help.

 

 

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

73 replies

Show previous replies
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
January 14, 2019

Or is it best to get the meter moved to an outside wall?

which would be the cheapest option with the least intrusion?

 


Nice question @Karnak and @akaLoops

We have some metering and engineer experts to call upon for their advice @PeterR1947 and @Davidc would be my first choice.

I know that if you move the meter to an outside wall, it might involve your local 'transporter' or the national grid to come and move the pipework. This will come at an expense.

Karnak it might be worth sending a video of the meter on webchat through the Help Centre. If it's bad, I'd suggest they'd take it out and replace it for free!

aksLoops the cost of OVO visiting to move the gas meter is £145, but that doesn't include the cost of moving the pipework. This page might be worth a read!

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
PeterR1947
Newcomer
PeterR1947
Newcomer
January 14, 2019
@Karnak @akaLoops @Tim_OVO

Meter moves do vary, every case is different because basically it is work that the gas or electricity transporters do not want to do. In the past, in my metering days I have heard quotations of over £1,000 just for moving a meter to an outside wall, a move of about 1 foot!

In saying that, sometimes, if it suits them, the transporters will do it for nothing. @Karnak I would have thought that with a meter in a living room that squeaks you really want it moving; personally I would play the H&S card in that case, tell them you are worried about having a gas meter in your living room and that you are concerned about the smell you sometimes get and that you have aspergers you might get it moved for nothing.

@akaLoops this is a difficult one as per my first paragraph you might get a massive quotation, although its worth asking, it will be National Grid's gas transporter Cadent who will provide the quote. Is there any way you can design the extension to avoid having to move the meter?
PeterR
A
Newcomer
akaLoops
Newcomer
January 14, 2019
Hi @akaLoops It appears this may need to be a conversation with someone from OVO customer support. I would advice you give them a call and find out what the best option would be.

Phone number 0330 303 5063
Let us know how you get on
A
Newcomer
akaLoops
Newcomer
January 14, 2019
Thanks, Ovo we’re v helpful, they can relocate within 2 meters for £145. But anything more and you have to contact the gas supplier, the quote I have received from them, excluding digging the access trench, is £500!
A
Newcomer
azimmm
Newcomer
January 31, 2019
Hi, We would like to turn our electric and gas meters so that they are accessible from the back wall, so that we can close the existing opening. There are numerous threads, but I haven't been able to add on to them. Any help to get this done would be most appreciated. Tried calling customer services but after a 30 min wait, I figured I'd try my chances here.

Thank you for your help.
Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
February 13, 2019

We would like to turn our electric and gas meters so that they are accessible from the back wall, so that we can close the existing opening.

Have a look at the convo above, @azimmm - Max's ' Best answer' advised on what is necessary.

We would love a photo of the set up so us technical folk can advise you!

EDIT - @PeterOJ this topic is well worth a read!
Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
P
Newcomer
PeterOJ
Newcomer
February 18, 2019
My Electricity and Gas meters are inside my integral garage but I am considering having the meters moved to a box(s) on the outside wall of the garage. The gas meter would have to move approx 5M, the electricity meter is on the inside of the outside wall.
Do I need to get this done/approved/quote by OVO and what is the approx. cost? At present I do not have a smart meter, would it be best to have a smart meter fitted first and investigate meter moving and then move the meters at a later date.
Many thanks
P
Newcomer
PhilBell
Newcomer
February 25, 2019
What would it cost to move the meter location if done at the same time as having a smart meter installed? The old meter is in a big, ugly box on the front of my house but I'd want the new one fitted to a back wall of the house. My desired location would be inline with where the existing gas pipe runs.
Also, how large will the new meter box be?
Thanks
M
Newcomer
MaggieP
Newcomer
February 25, 2019
Who do I contact regarding moving my gas meter for building work to be carried out
Eva_OVO
OVO Staff
Eva_OVO
OVO Staff
February 27, 2019
This is a big job, @PhilBell, so we'll need to help from the National Grid. You'll need to pay us to relocate the meter this costs £145, there will also be another charge from the National Grid - you'll need to get in touch with them for a quote.

To get this booked in you'll need to call our Customer Care team as well as the National Grid. You can find out who takes care of your gas pipes here. Our team are available weekdays 8am-6pm on 0330 303 5063.

As soon as your meter has been re-positioned we'll exchange it for a smart meter. This can be arranged here.

The meter box is your responsibility, so you can choose this yourself. Most DIY and hardware stores sell these. You could try B&Q! 🙂
My friend told me how electricity is measured and I was like Watt!
Show more replies
Terms & ConditionsAccessibility statement

OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

OVO (S) Gas Limited is part of OVO Group Ltd