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July 11, 2023
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New Electrical Connection to my garage

  • July 11, 2023
  • 16 replies
  • 2017 views

I have a new electrical connection to my garage installed by UKPN and have an MPAN ready for a meter to be installed as part of this new connection. 

OVO are my energy provider for my house so I’m starting here.

How do start this process of requesting the meter?

Best answer by Emmanuelle_OVO

Updated on 22/07/26 by Abby_OVO

Hey @AdamF,

 

I thought the information given in this similar topic may be helpful:

 

 

OVO can take on new connections. Some details of what to do is below:

 

Is a new connection needed?

 

If you have a supply number already (MPAN for electricity, MPAN for gas) and a meter attached, you already have a new connection and you can switch via the normal way online (when available).
 

Are you a domestic customer?

  • Are you a domestic customer who will be living at the property
    • If no: we can only offer a new connection to domestic customers who'll be living at the property. 
    • If yes: continue to the next section below

 

Request a new connection

  1. We’ll need to have a check that you have the supporting infrastructure in place (as we'll only be joining the meter to the connections):
    • Electricity: cabling from the mains should already be on site
    • Gas: pipework from the gas main in the street should be on site
  2. If the main connections are available, our Support team can request a new connection from our operations team.

 

What you should know

  • We'll complete a few checks and confirm the date for an engineer visit
    • Please look out for this and contact us if the date isn't suitable
  • If we arrive and can't complete the new connection, we'll let you know why and next steps needed to resolve the issue
  • We'll install smart meters by default, and they'll be in pay monthly (credit/PAYM) setting
  • If you want a prepayment (PAYG) meter, we'll:
    • Install as pay monthly first
    • Check the meters are working correctly (so we don't leave you without supply)
    • Switch them to a PAYG tariff and account
    • Add any debt accrued in the PAYM setting, set at a repayment rate aligned with our current processes

16 replies

Newcomer
March 4, 2024

Thanks for the information.  I get the impression that OVO is not interested in new customers.  They do not make information available online and their reply to my complaint did not address the issue, just made excuses about how they were so busy it took a while to reply.

I will almost certainly go with British Gas as they replied the next working day. 

Newcomer
October 28, 2024

I need to contact OVO to register two new MPAN numbers for two new electricity connections for them to install new meters (annex for mum and outside barn) but I don’t seem to be able to get through to the right department/person. Any help is very much appreciated.

Thanks 😊

BPLightlog
Super User
Super User
October 28, 2024

I don’t know if you’ve seen this thread @hebutlerfarmgirl but there may be some pointers here 

*Topic merged with this thread*

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Newcomer
October 30, 2024

Hello, 

I'm building a new house and was wondering how to get OVO to install a new meter & supply me with power 

Blastoise186
Super User
Super User
October 31, 2024
Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Community Manager
October 31, 2024

Hey @KEV1,

 

I can see @Blastoise186 has already provided a handy article for you with advice. Please let us know if you have any follow up questions 🙂

Renewable energy jokes never get old.