I’m afraid with a gas meter that old, it really should be replaced. OVO’s system can deal with four digit gas meters - and is also capable of dealing with “going round the clock”. However, many of the meters that do so are well past their sell-by date and may become more and more inaccurate as time passes.

Those photos are needed to help prove the claim - purely to prevent fraud. Submitting them as requested will speed up the fix.

However, the cold hard truth is that the only long-term solution is replacing the meter.

Funny that they didn’t mention anything about replacing  , they know full well the age of the meter - who pays for it ? 
their web pages say its easy just enter the new value 

it’s a property built in 1950’s 

Just a thought - can you submit a reading if you just add 10000 to whatever the meter says? 

There may be a line in the meter description file that gives the number of digits it displays, but I don’t know whether this would cause a five-digit reading to be rejected. And if the meter is as old as it sounds, this may not be the first time it’s gone round the clock.  

That trick won’t work I’m afraid - it’d just make the problem worse.

They eventually sorted it after loads of emails and two phone calls ( in which one adviser told me he’d sorted it - only to find he had changed the electric reading instead of gas !!)

just for info for anyone else having this issue- at 9999 , only a member of the billing team can manually add the correct meter reading / I have asked for an update to online and app to mention this but they haven’t acknowledged they even have a problem 

no new meter or photo was required.

the billing team estimated usage past 9999 then I could enter the correct up to date reading 

Hey @Bjbruce89,

I’m glad to hear this has been resolved.

To find out more about booking meter upgrades check out this topic: