I do the readings for my mum who is 89. her meter went past 9999. According to OVO all you have to do is submit the reading - but this just doesn’t work. It wont accept a reading lower than the previous one. So I tried to get them to change it by phone - a long hard struggle where they want me to post photos to prove it !
Eventually the guy said he would record it but then added the new reading to the electric instead of gas. It doesnt seem like the staff are aware of the problems either. Mum doesnt want a new meter or a smart meter - sometimes when you get to 89 you just want an easy life and up to date bills
Can anyone confirm if this facility actually works without a phone call ? I have asked for a bug to be raised to address this - OVO should test their systems !