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Rank 1
Mar 27, 2018 9:36 AM UTC
Solved

Isolation switch - Can OVO fit one of these for me?

Hi, we're on an old fashioned fuse board and are having a new consumer unit fitted.

Electrician came round yesterday and says we need an isolator switch fitting before he can do the work.

Can anyone advise how i go about arranging this ?

Cheers
Stu
Tim_OVO
Tim_OVOBest Answer
OVO Forum Legend
Feb 22, 2019 10:15 AM UTC

Updated on 07/09/26 by Abby_OVO

 

How can I arrange an isolation switch install?

 

Reach out to our Support Team in order to schedule in an engineer visit. As a non-essential maintenance job there is a charge for this, check this guide to see the current cost.

 

 

What's an isolation switch?


An isolation switch (also known as a 'double-pole isolator') is a piece of equipment which can be installed on a metering supply that will allow the supply to be de-energised post-meter. The isolation switch should be fitted after the meter but before the consumer unit.

 


What's the purpose of an isolation switch?


An isolation switch is designed to act as a circuit breaker on the mains electrical supply, so that any electrical work that needs to take place within a property can be completed safely by a private electrician. It also negates the need for a supplier to send an engineer to the property to de-energise the cut out (and re-energise afterwards) so that any internal electrical work can take place.

 


What does an isolation switch look like?

 

 

The isolation switch is located on the right of this photo. When the switch is turned off,  there would be no power after the isolation switch, which in turn would allow a private electrician to complete any maintenance work or repairs on the member's internal electrical set up.

 

Who's responsible for installing an isolation switch?


An isolation switch needs to be installed by your supplier. This is because the supply would need to be de-energised via the cut out and private electricians are not permitted to work on the cut out. Therefore, the supplier would need to arrange for an engineer to go to the property to install one. For more on who’s responsible for what parts of the equipment, check out the Library topic below:

 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6

46 replies

Blastoise186
Super User
Super User
Sep 13, 2023 6:52 AM UTC

Hi @Rob1uk ,

Separate job I’m afraid. Please ask OVO to book it in via 0330 303 5063 or https://ovoenergy.com/help . There will be a charge for that service.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Emmanuelle_OVO
Retired Moderator
Retired Moderator
Sep 13, 2023 8:07 AM UTC

Hey @Rob1uk,

 

Welcome to the OVO Online Community,

 

This topic may be helpful to you:

 

 

 

Renewable Energy? Big Fan.
Rank 2
Nov 5, 2023 5:18 PM UTC

Hi all,

 

First post, I would like to get a switch disconnector (Isolating switch) fitted  from the meter to aid replacement fuse board etc. What’s  the best way to get this fitted? 

 

Thank you

Blastoise186
Super User
Super User
Nov 5, 2023 5:24 PM UTC

Welcome @Anthony2kf !

Sure thing. This is a job best handled by OVO because it involves the meter to some degree. This sounds like the job you’d need is Fit Isolation Switch which OVO can do for a cost of £158.25 per the jobs list.

If you’d like this to be done, have a chat with the Support Team and they can talk you through the options. You won’t be charged unless you want the work to go ahead - the initial advice via the Support Team is free.

Hope this helps!

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Rank 2
Nov 5, 2023 5:30 PM UTC

That’s great thanks will do! 😀

I need to contact the support team anyway as my smart meter isn’t connecting to the smart meter anymore. ☹️

 

Thanks again Blastoise186

Rank 2
Nov 6, 2023 10:16 PM UTC

All booked in!!

 

Thanks