I've got no power supply, national grid confirm it's not a power cut and nothing odd on fuse box - How can I get help from OVO on the weekend?

If this was not serious it would be hilarious.......try Facebook or Twitter. That has got to be the best customer service system of any company on the planet......or not!!!!!!

Sorry but if a company has to rely on volunteers to suggest solutions, then their customer service/maintenance system is sadly lacking. I can see on the forum that the help given by volunteers is more than welcome and appreciated but OVO should have a contact facility that covers all incidents.

I am in no way decrying BPLighting for their suggestion, just that OVO should be intervening with suggestions.

As regarding private/direct messaging my experience has been that following my PM their response was t ask for all my security details.  I did give them and waited days for a response. No response so I deleted my private information. Then a couple of days later another message saying because I had deleted my details to please enter them again. Without any knowledge of who was asking except Billie or Dave, I asked them to prove who they were. No response at all since then. This only goes to show that OVO are very weak at customer service.

@stuartsim  @JGANLEY 

I noticed today that Octopus Energy have now opened up their website to allow new customers to transfer to that excellent and highly rated company !!!

I am ovo energy customer and we have electricity loss on our home. I try to contact with customer care, they are not responding because of weekend.

i have monthly bill wise system and also i called 105 for energy supply confirmation.

they said problem is on your meter.

what can i do in weekend.

Perhaps try 03301759669 if you’re off supply. It’s supposed to be available until 5pm

That's a prepayment meter, I think. It's asking for a top up code.

If you Google "Vend Code" you'll get information on how to top it up.

But i got monthly bill also so what to do recharge on meter or paying a bill 

I've done a bit more research and found a previous thread about this.

If you are on a prepayment tariff you just need to add credit to the meter.

If you're on a credit tariff your meter shouldn't be asking for a vend code so something has gone wrong. I think the social media team from OVO are available at the weekend so try contacting them on Facebook or Twitter.

If i have topup meter then why i got a monthly bill from ovo energy £326.63 from 15 feb to 14 march ?

can you please explain?

Power has gone out. It’s not the fuses or the local power supply as other flats have power. Meter won’t wake up when I press B. It’s a joke that you don’t have proper weekend support.

Sorry to hear that, i don't work for OVO. 

Taken from another post

For electricity, the Distribution Network Operator in your region can be contacted directly when an energy supplier is closed, and the electricity meter is off supply due to fault. They should be able to replace that meter and get the property back on supply. This safeguard is in place as electricity is considered an essential service with medical equipment and even medicines in fridges requiring a continuous electricity supply. With that in mind, we always advise anyone in such a situation to register for the priority services register.

Settled down after a few hours.