I've got no power supply, national grid confirm it's not a power cut and nothing odd on fuse box - How can I get help from OVO on the weekend?

Hi

can anyone help , there is no power cut as I have checked with 1 neighbour, all electricity has gone off and meter is also off , any ideas what this can be?

Hey there @San001 !

Uh oh, that’s not good! Firstly, please can you call 105 for Electricity and 0800 111 999 for Gas. They’ll try to help you get the lights on again. Likewise, I can also assist to a degree.

The first thing I need to ask is who is your supplier please, along with whether you’re Pay Monthly or Pay As You Go. If you could also take some photos of your meters and pop those in your next reply, it will help me to assist you further.

Thanks

As this is also what I consider an emergency scenario, I will monitor this thread more actively than I usually do. As such, I will check on this thread roughly every 15-20 minutes until you confirm that the power is back on or that you’ve been able to make arrangements. I will not reply every single time I check the thread to avoid flooding, but I will be here.

Please make sure you’re Subscribed to this thread using the Subscribe option below your first post. The star should be filled in and you will be notified of any replies that I post.

Thank you so much for both replies , we called out the electricity board who came very quick , it appeared a fuse had gone that was in a sealed area only they could get to so thankfully easily sorted and all working

thank you again for your support 

No worries, thanks for confirming @San001 ! I’m glad your safe at least.

If you ever need help again with anything else, please feel free to stop by the forum again. We’re always happy to help out. I’ll go ahead and mark this thread as Solved for now so that the status can be updated. :)

Have a great day!

Sorry to hear you had an issue with your supply over the weekend, @San001.

Glad to see our friendly forum volunteer @Blastoise186 was on hand with some excellent support and you managed to get the issue sorted. I’ve moved this thread over to a similar topic just to keep things tidy and help others who might have the same issue in future.

Any other questions about using your Smart meters or online account, we’re always on hand here! 

Hey,

Due to what ever reason my smart meter has not been connected to ovo and I have no way to top it up until an engineer comes out and tops it up, I expected one yesterday but stayed up until 2am and no one turned up.

Does anyone know of an emergency number I can call or something so I'm not left with no heating for the next 3 days pretty urgent but I can't seam to find any help and live chat is not active.

I don’t know if this will help but this was the answer to a similar question:

A quick mention here that any potential gas leaks or faulty electricity meters leaving you off-supply can be reported to the Gas emergency line or your electricity Distribution Network Operator, if they happen out-of-hours.
https://www.ovoenergy.com/emergency/

Call 105

You can also try to top-up using the app and then punch in the UTRN Code to force the top-up through manually. That usually works even when the meter has no comms. It’s very rare for that option to fail!

Thanks Blastoise, the issue I think is that ovo tried to set me up on direct debit on a pay as you go meter, I dont have a top up card number and can't make an account t to top up without it but to get the number my meter needs to be commissioned or something as its not reporting into ovo :/ 

I was able to get a hold of someone in livechst who has arranged for an engineer to visit but half an hour has passed and I've not been contacted for a pre covid check before they send someone and all I've been given is the phone number for ovo which is not being answered as lines are closed, if its not sorted today ovo are closed for next 2 days, total nightmare