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I'm moving out and want to close my OVO account, but I can't find where to submit my info online?

Forum|Forum|5 years ago
February 14, 2021
53 replies
25564 views

Hello all, looking for some advice - the app and website keep taking me round in a loop when I try to tell them I’m moving next week- just round and round the help page and another page saying to click contact us… which takes you back to the help page with no way of contacting them online. Any ideas?

Best answer by Blastoise186

Updated on 13/08/26 by Ben_OVO

Sorry to hear of the technical difficulty you’ve had when trying to let OVO know about your upcoming move.

The easiest way to do this is by logging in to your online account - you can find out how in this article:

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Community Manager

Hey @NikW

Glad to hear you’ve managed to get those sorted now.

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Newcomer

Hello!

I've moved house, and I'm trying to tell OVO on my OVO, but every time I try, it tells me I haven't entered a valid date…

I've tried just clicking on the date in the calendar which comes up, and I've tried typing it in, but its not working!

Anyone had any similar issues?

Super User

Sorry about that @Claire NYC !

Try again tomorrow via Live Chat at https://ovoenergy.com/help . They’ll sort this out for you.

In the meantime, I’ll let the Forum Moderators know about this potential bug.

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