I'm moving out and want to close my OVO account, but I can't find where to submit my info online?

I wonder happens if you select another Bank Holiday 

Why is ovo so hard to deal with just want to give them opening and closing reads for a landlord seems impossible anyone else having trouble

Hey @rob walker,

Sorry for the issues you’re having,

Are you trying to give the opening and closing readings for the past and current tenants? We would usually expect the tenants to provide this information. Although it doesn't have to be an account holder that gives in a meter reading, you can do so via webchat or over the phone. 

Our Support team’s web messaging and WhatsApp opening hours will be:

• 8am - 6pm Monday to Friday 

• 9am - 2pm on Saturdays

 Our Support team can be contacted by phone on 0330 303 5063 between:

• 9am to 5pm Monday to Friday. 

You can see all open contact channels via our Help Centre

Or is there an interim period where you are liable between tenants? In which case you can either call us or, if you’d prefer to do it all online you can sign up here. If you have an online account you can submit readings and also advise when you end liability, see this handy tutorial:

Hope this helps. 

Hi there

My accounts need to be closed as i have moved out of a property in May and I've been given the run around between Ovo and SSE this morning while trying to follow up, after originally giving notice about it.

I need to ensure that I will not be billed further in June

Try 0330 303 5063 or https://help.ovoenergy.com for this. I'm afraid we don't have access to your account from here 

Perhaps this might help @NikW https://www.ovoenergy.com/help/leaving-ovo

The info just loops me between process info and contact us page with both suggestions but thanks anyway!

The other option we can suggest (now that I’m back at Samurott rather than using Dewott), is the Complaint Process via https://ovoenergy.com/feedback .

However, if your Move Out was successful, you should get a Final Bill and that’d be the last one once fully paid off.

Hey @NikW 

Have you been managed to get in touch with the Support Team yet?

All of their lines of communication are open so you should be able to get through to get this resolved. You can also do this online at https://my.ovoenergy.com/login.

Hi there

Yes I tried the call centre again this morning and now awaiting final letters, thank you