I give meter readings each month, why is my bill still based on estimates?

Hey @billgemmell,

Sorry for the issues you’re having, 

As you have switched to OVO recently the large estimated bill may have been due to a read dispute, this is when an initial reading is used that is an estimate which is not in line with the other ‘actual readings’ from a meter. 

This can be raised by OVO, or the previous supplier you have switched from. Once this is raised we can place you on a billing suspension, and a direct debit review suspension meaning your direct debit isn't increased. 

If it was an out of line estimate mid billing cycle. Then every read submitting subsequently will alter the estimated annual consumption and predicted direct debit. There is a live billing system so when you submit a meter reading your account balance will change accordingly. I’d strongly suggest getting a smart meter installed so your readings are sent across automatically. 

Hope this helps. 

I have raised the issue with OVO on two occasions and despite assurances that there is an error in the estimated use and a further assurance that the DD would not increase, OVO increased the DD yesterday.

The actual readings that I submit to OVO appear to be ignored as these readings would confirm that I will never use the energy that has been estimated by OVO.

Hey @billgemmell,

That sounds very frustrating, I’m sorry to hear this. 

Please contact the Support Team who will be able to submit an actual reading on your behalf. It may then be flagged and go to the billing team to be authorized and added to the account. You can contact them via web chat. 

Customer Support will also be able to put your account on a direct debit review suspension for 3 months until this is resolved. 

Hope this helps. 

Have you put in a complaint over the last 3  months?

https://www.ovoenergy.com/feedback

Hi yes my bill seems to be never ending , a new price everyday. I have waited over 6 weeks now for 4 outstanding email replies and nothing! I'm changing supplier it's a joke

Hey @chubsterpug,

I’ll respond to you on your other thread:

According to Ovo Q&A you should send your meter readings on the last day of your current billing period it then takes 2 days to generate the actual bill for that period. With my last energy company on a 12 week billing period you would get your bill by email. You could then send in your meter readings then and you would get your new bill sent instantaneously to your email 

why does it take Ovo 2 days to generate your bills after submitting your readings on the last day of your current rather than instantaneous as with my previous energy company 

Not sure of your previous supplier @Pilgrim2 but besides double checking, gas costs have to be calculated after readings are taken to take account of the caloric value. These figures aren’t published by the gas transporter until after each days supply. 
That’s probably a key reason

In my case O am an electricity customer only no gas involved so you would expect your bill automatically as I did with SSE Hydro 

OVO do have what they call ‘live billing’ so you can see your usage and costs immediately online 

https://account.ovoenergy.com/billing-history