How to view the details of your plan on your online account or OVO app

Need to check what the energy prices are on your current plan or when it’s time to renew?

You can find out all these important details by logging in to your online account or OVO app (download for Android or iOS).

By clicking on the drop-down arrow next to ‘Plan’ on the left-hand menu, you’ll see some extra options.

There’s more info on OVO Beyond here, but for the moment you can access all those important details by clicking ‘Plan details’.

Here you can view the name of your plan, it’s start and end date and the unit rates and standing charges  on this plan.

If you’re on a fixed plan you’ll also be able to check the exit fees which are applied for ending the plan early and the date when these exit fees no longer apply (hint: this will be 49 days before your plan ends, also known as your renewal window)

If you’re on our Simpler Energy (variable plan) or in your renewal window you’ll also see the option to ‘View fixed-rate plans’ or ‘Pick a new plan’.

Doing some research into your renewal options? You might want to make a note of the ‘Future annual consumption’ figure shown on the Plan page. This figure is calculated by looking at the smart meter readings or manual readings we’ve received over the past year. By entering the same number when getting a quote elsewhere, you can be confident that it’s based on your actual usage information and can be easily compared to the plans that OVO offers.

There’s more info on completing a renewal (when the time comes) on this great guide.