Updated on 12/04/22 by Jess_OVO
Notice you’ve been building up some credit on your OVO account and want some back in your bank account? You can now request a refund of some of this credit yourself by logging in to your online account or OVO app (download for Android or iOS).
Step 1
Click the ‘Payments’ menu option to the left of the Homepage
You’ll arrive here:,
Step 2
Scroll down until you see the ‘Refunds’ section,
Step 3
Click the ‘Find out how to get a refund’ button to see this page,
Step 4
Here you’ll be able to check whether you can apply for a refund currently, if it’s possible you can click ‘Apply for a refund’,
Just enter the amount you’d like refunded up to a maximum of £1000 (making sure there’s still at least one Direct Debit amount remaining in credit). If successful you’ll see this confirmation page,
If not you’ll see this page,
If you’re seeing this message and you’re not sure why, reach out to our Support Team who can investigate the issue and apply for the refund manually if possible
Please be aware that the mobile phone images shown above are what you’d see when using your online account via your device’s internet browser, however the refund option is also accessible on the OVO app.
