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Tim_OVO
OVO Staff
OVO Forum Legend
February 3, 2022
News

Price cap changes: supporting our members

  • February 3, 2022
  • 23 replies
  • 5992 views
Price cap changes: supporting our members

Updated on 18/08/26 by Abby_OVO​​​​​

 

Ofgem’s energy price cap limits what you pay for gas or electricity on a variable rate plan. You can see the latest information regarding the price cap levels and date changes on the Ofgem site here.

 

The way energy suppliers set prices is impacted by:

 

The price cap – set by Ofgem, the energy regulator. This limits the amount customers on variable rate plans will pay for each unit of gas and electricity and sets a maximum standing charge.

 

The Energy Price Guarantee – provided by the government to help households with energy costs during the energy crisis. It’s a discount on gas and electricity prices and is in addition to the price cap. It applies to both variable and fixed rate plans. If the Energy Price Guarantee (EPG) is above the level of the price cap, it won’t impact prices for anyone who pays monthly. 

 

 

What this means if you pay monthly for your energy

 

If you're on a variable rate plan, your unit rate and standing charge will change on 1st January, April, July and October, in line with the new price cap. We’ll write to you to let you know if this impacts you personally. Your actual bills will still depend on how much energy your home uses.

 

If you're on a fixed rate plan, the price cap doesn't affect prices for fixed-rate plans. We're keeping your prices as they are for the length of your contract to protect you from any price increases.

 

 

What this means if you Pay As You Go for your energy

 

All Pay As You Go prices are variable – these will change with the new price cap on 1st January, April, July and October.

 

 

Now's the time to send a meter reading

 

This will make sure your energy account is up to date. You can submit a meter reading now on your online account or through our app. If you’ve got a smart meter, you don’t need to send a reading. The smart meter will send this for you.

 

 

Priority Services Register

 

Need extra support? We can offer free help if you’re ill, have a disability or have a medical condition via our Priority Services Register.

 

 

Support available for customers who may be struggling with their bills

 

Here’s how you can apply for our Customer support package

Here’s our guide on debt and energy assistance.

 

Citizens Advice: Visit your local branch, or their websites: for England and Wales and for Scotland. You can speak to an adviser online, in person, or over the phone: 0800 144 8848 (England), 0800 702 2020 (Wales), and 0800 028 1456 (Scotland). 

 

National Debtline: Call 0808 808 4000 or visit their website.

 

Step Change Debt Charity: Call 0800 138 1111 or visit their website.

 

Have any questions about the price cap? See our Price Cap FAQs here.

23 replies

Newcomer
March 23, 2023

With no explanation at all a 21% jump in electrical fixed charges - against a backdrop of at the most 10% inflation.

Why are we all coerced into this??

Firedog
Super User
Super User
March 23, 2023

The price-capped standing charge will increase on 1 April from 46p/day to 53p/day including VAT. That’s a rise of just over 15%.

While standing charges were invented to cover the fixed costs of delivering energy (e.g. the installation, maintenance and renewal of the pipes, pumps, cables, switchgear and meters required), they have also in the past couple of years provided a way to cover the costs involved, for example, in bailing out customers of failed suppliers. Most recently, they have been adjusted in response to the government’s Robin Hood policy of bringing down the rates charged to consumers with pre-payment meters.  

The standing charge currently represents almost 7% of the total cost of electricity for the average household. From 1 April, it will still be less than 8%.

What would you rather see?

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
March 23, 2023

Regrettably you are incorrect the standing charge that I have been informed id from 50.66 to 61.67!!

 

a 21% increase!!

 

 

Jeffus
Rank 20
Rank 20
March 23, 2023

Regrettably you are incorrect the standing charge that I have been informed id from 50.66 to 61.67!!

 

a 21% increase!!

 

 

Standing charge varies by region and payment method. So i can only guess this is what you are seeing. 

OFGEM set the maximum standing charge by region and payment method for the default priced capped variable tariff.

The cost for each region is different for both unit rates and standing charges. Some regions will be a bit less than the average across the country, some a bit more.

We may see dramatically different pricing at  very local level as we transition to net zero and time of use tariffs. 

There are no government plans to smooth regional differences in standing charges or unit rates. 

Newcomer
March 29, 2023

Is it worth taking up the OVO offer of contract renewal when all the experts suggest holding out and see what happens at the end of June 2023

 

BPLightlog
Super User
Super User
March 29, 2023

Lots of questions on this @Rogers2 and it’s not easy to come to a conclusion is it?

Its a bit of an each way bet, either to fix or wait. But obviously up to you

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Rank 1
April 4, 2023

My Standing charge is increasing also to £61.89 - a 21% increase. 

 

This despite, many attempts to reduce electricity consumption.

 

Dear Ovo, if you are committed to Green Energy, why has gas standing charges on my account only gone up by 0.63p???  

 

I think all your customers are waiting for electricity prices to genuinely fall, rather than placing a loss adjustment on standing charges. 

 

Yes, some of us are in receipt of Government benefits, but for all the talk of gas price increases, and delivery costs from alternative sources, I cannot fathom why this standing order levy has been applied in this way. 

 

Emmanuelle_OVO
Retired Moderator
Retired Moderator
April 5, 2023

Hey @Crafyrose,

 

Thank you for your question,

 

@Jeffus has given a really great response here:

 

Standing charge varies by region and payment method. So i can only guess this is what you are seeing. 

OFGEM set the maximum standing charge by region and payment method for the default priced capped variable tariff.

The cost for each region is different for both unit rates and standing charges. Some regions will be a bit less than the average across the country, some a bit more.

We may see dramatically different pricing at  very local level as we transition to net zero and time of use tariffs. 

There are no government plans to smooth regional differences in standing charges or unit rates. 

 

Maximum standing charges are set by OFGEM, not OVO, you can find out more about the Price Cap increases here.

Renewable Energy? Big Fan.
Rank 3
April 6, 2023

April to June 2023 - are we getting anymore Gov money I am Pensioner and Disabled - I am confused?

Blastoise186
Super User
Super User
April 6, 2023

If you’re talking about Cost of Living payments that are the Energy Bill Support Scheme, Alternative Fuel Payment or Warm Home Discount, then those are finished now and they’re closing down - WHD will be back later this year.

All others are beyond OVO’s control. The DWP will let you know when they’re coming

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!