How do I get a refund from OVO when my account is in credit?

Sorry to hear you’ve had some trouble when requesting a refund via your online account or OVO app (download for Android or iOS).  Before we allow a refund of any credit you’ve got in your OVO account, we first need to make sure that your account balance is accurate.

If you don’t have a smart meter, make sure you’ve submitted a meter reading in the last 28 days. If you’ve done this and are at least three month’s Direct Debit amount in credit, you can then ask for a refund via the ‘Payments’ page on the online account:

On the app, you can do this via the Bills section and then ‘Request a refund’.

You can apply for a refund of up to £500 online and the balance will return to your bank account in no more than 10 working days (in most cases it will be within 4 working days). Find out more about requesting a refund online on this great guide:
 

If you’d like more credit refunded than this, you can contact our Support Team who can initiate refunds up to £2,000. Please note, if the refund is over £599, we’ll need to check the account has been billed to smart/actual meter readings and request photos of the meter. 

If you’re on a fixed rate tariff, you’ll still be required to keep one month's worth of direct debit as credit in your account. If you’re on the Variable tariff you aren’t required to leave any credit on your account, although it is advisable.

Hope this helps get that important credit back to you!