How do I get a refund from OVO when my account is in credit?

Firstly, it is better to readjust your DD payment to suit your usage and then manage your account properly so your overage wont be too much.

It’s actually better to let things run in autopilot. The more you try to fight the system, the worse the result will get. As for your other question, I already responded on your other thread. I’m afraid Darran will never respond as he no longer works for OVO.

My smart meter provides info which results in accurate bills -or does it?

When I applied for a refund recently, I was told my smart meter was not working so I could not get a refund unless I gave a meter reading.

Just afterwards my monthly bill was issued with no reference to it being an estimate?

Modern meters are very difficult to read- digitised readouts are shown for 2 seconds then back to a loop of info. very irritating!

Hi @jimwuudy , what sort of meter do you have? I only ask as ours has the current reading on screen all the time and if I need to press to get the backlight it stays on for around 45 seconds. 
I always thought the old meters were more difficult to read, looking to see if the number was inline or moving to the next digit. 
You should be able to see any meter readings in your account 

https://account.ovoenergy.com/meter-readings
These are marked if estimated. (There is a box to untick to see estimates)

On refunds, a few have seen the ‘need a meter reading’ message where they know there are already readings provided so perhaps it’s that
 

Hi, many thanks for your reply, my meter is very modern & very small, it doesn’t show readings unless the zero button is pressed 

after which you have 2 seconds to write down the info!

My main query is how can Ovo claim that my smart meter is not working when at the same time on my usage shows a daily measurement to 2 decimal places all of which are different?

Hey @jimwuudy 

Sorry to hear about this issue.

It’s a little tricky to tell what’s happened with the readings as we don’t have access to the account here. The Support Team will be able to check and see the connections with the meter and check any readings we do have. They’ll also be able to process a refund for you then if there are meter readings on the account within the last 28 days.

Check out more on Refunds in this handy topic below:

Managed to resolve my refund issue with chat adviser Amy, although why the different daily usage figures were not flagged as estimates remains a mystery.

I would have thought estimated daily figures would be the same?

Anyway, thanks to all for the posts it’s a pleasure to have access to humans!

Has anyone requested a refund & got an email to say it will be in your  bank account within 10 working days dedicated the amount from your ovo account then not received anything?

Hi @Millie ,

First solution you should try: Give it a few more days just in case the banks are being slow

Second solution you should try (if the first one fails!): Let OVO know via Live Chat at https://ovoenergy.com/help .

I did the live chat & they said they could process a refund but I tried to say to them it has already been taken out of my ovo account on 18 June (on my bill) I just haven't had the money in my bank.