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Rank 2
Brewer
Rank 2
January 9, 2023
Solved

How do I download a bill from my Online Account?

  • January 9, 2023
  • 16 replies
  • 3140 views

Hello there everyone

I am using the ovo app on my Android Phone ( I don’t have a computer )

when I want to download a usage bill so that I can print it off I have to go on to the OVO website so can anyone tell me how to download a bill on the OVO app

Thank You for your help

Best answer by BPLightlog

Updated on 15/08/25 by Ben_OVO

 

 

Select the 'Bills' section, then click on the right-pointing arrows to see the statements. We also have this guide:

 

 

Have any questions about your online account or app? Why not check out our handy tutorial collection:

 

16 replies

BPLightlog
Super User
BPLightlogSuper UserSolved
Super User
January 9, 2023

Updated on 15/08/25 by Ben_OVO

 

 

Select the 'Bills' section, then click on the right-pointing arrows to see the statements. We also have this guide:

 

 

Have any questions about your online account or app? Why not check out our handy tutorial collection:

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    B
    Rank 2
    BrewerAuthor
    Rank 2
    January 9, 2023

    Hi There BPLightlog

    Thank you for your help.

    I didn’t see that part on my app but got it now. (Should have gone to Specsavers)

    thanks again

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      January 9, 2023

      No problem - pop back here if you need anything else

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      D
      Newcomer
      Dundeeboy
      Newcomer
      September 26, 2023

      Anyone know when we're able to download the bills again? It's been a while since there has been a problem with downloading it. Last I heard was that there's no timetable for the fix. 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      September 26, 2023

      Works fine for me in MyOVO

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
        D
        Newcomer
        Dundeeboy
        Newcomer
        September 26, 2023

        Ok, yes just looked and downloaded my bill. Thanks for the heads up. 

          S
          Newcomer
          Skeck
          Newcomer
          April 24, 2024

          Lastly I'm not able to view My Bills from my App

          Even older ones I've viewed or downloaded in the past

          "Just keeps coming uo with 

          Opps we're  sorry Your download isn't  available 

          We'll  have it working as soon as possible"

          Been like this for a couple of weeks 

          Any suggestions  ?

          Thanks 

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          April 24, 2024

          I can’t seem to reproduce this.

          Please can you tell me what device you’re using, as well as the App Version and CodePush Version found under Account > App Details.

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
          Emmanuelle_OVO
          Retired Moderator
          Emmanuelle_OVO
          Retired Moderator
          April 25, 2024

          Hey @Skeck,

           

          Sorry for the issues you’re having,

           

          Are you able to upload any screenshots please? We can take a look into this for you. These topics might have some helpful advice:

           

           

          Renewable Energy? Big Fan.
            S
            Newcomer
            Skeck
            Newcomer
            April 25, 2024

            Here's  what I get when I try to open my bills 

             

            Show more replies
            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd