How do I add someone to my OVO account?

Hi, I want to add my wife's name and details to the account so that she can discuss any issues regarding the account if required.

How do I do this?

Hi @Richard Westwood and welcome to this customer forum. I believe that you would need to get in touch with customer support to enable this change. The account and ‘responsible persons’ have to be validated.

In order to discuss billing they’d need to be added as a financially liable contact, in order to do so you’ll need to contact Support on 0330 303 5063 with your wife.

Hi @Richard Westwood 

Welcome to the customer forum, i am just a customer like you. 

Add someone to your account

You can add another person to your account via online chat or calling OVO. You will need to provide their full name, date of birth and contact details. This allows them to contact OVO and discuss most aspects of the account.

Add someone to your bills

To add another person’s name to your bills, they’ll need to be made ‘Financially Liable’ on the account. For this, OVO need verbal confirmation from both people - so make sure they’re with you when you call OVO.

https://help.ovoenergy.com/#contact_us_container

Hi,

Please how can I add another person name to the electricity bill statement?

Hi @Assumynorex ,

This can indeed be done. But it must be done over the phone as OVO requires verbal consent from both the active account holder and the person you wish to add. Please give the team a call on 0330 303 5063 and they can set this up.

Thanks

Hi, 

My friend and I just moved in together and set up a direct debit. Since I’ve been with OVO before the account is in my name. She is concerned that she will be unable to manage any issues that may arise if I am for some reason unavailable. The most pertinent one would be how she would go about contacting customer service in event of an emergency. Someone with experience in this matter please advise on how we could sort this, mostly for her peace of mind. Thanks x

Howdy ​@jankaribizli ,

This is generally pretty easy to set up as you can add your friend as a Secondary Account Holder (Financially Liable). This will make you both jointly and equally liable for the bill, but it does grant full account access to both of you, similar to how a joint bank account works.

If you’d like to do that, please get in touch with OVO by phone when you are both present as this requires verbal consent from both of you. The contact info is below:

With this method, either of you can contact OVO freely without needing the other around. If one of you becomes unable to continue managing the account or wants to be removed for any reason, handing it off to the other would be a simple task of letting OVO know.

Hey ​@jankaribizli 

Welcome to the Forum.

As mentioned, you’ll need to get in touch with the Support Team while both of you are present to have your friend added onto the account. You’ll have to complete this via phone so we can verbally confirm you’re both happy to make this change. Please call 0330 303 5063 (Monday to Friday, 9am to 5pm) and the team will get this sorted for you.

I hope this helps.