Updated on 09/10/23 by Abby_OVO
What to do if an OVO account holder passes away
If a friend or family member has recently passed away, you may consider seeking advice and support from the Citizens Advice, who are a friendly and well informed bunch, able to help with energy and non energy related actions.
If the person that recently passed way had an OVO account, we appreciate you may not want to speak to us on the phone right now. If this is the case, you can follow this link to fill out an Online Form . You can also contact our call our dedicated team on 0330 175 9683 (Monday to Friday 9am-5pm) or email firstname.lastname@example.org.
If you’re the executor of the estate, you can help us by gathering the following details before you call:
- The date the person passed away
- Your contact details
- Your bank details, if you plan to take over the account
- Meter readings
If you're not the executor of the estate, you can still let us know the account holder has passed away. We'll then need to arrange to talk to the executor of the estate – so if you can, please let us know their contact details when you get in touch.
Changes that may happen
If you’re already a named contact on the account or are taking ownership following the passing of a spouse or partner, we no longer require you to close the existing account. Speak to our Dedicated Team who will talk you through the steps required to get the account details updated.
If you’re taking over the account and you weren’t previously named on the account, you may have a new account created, with new online account login details and a new plan. Our Dedicated Team will make this process as easy to handle as possible as we appreciate that this may be a difficult time.