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Chris_OVO
Chris_OVOBest Answer
Community Manager
June 30, 2025

Updated on 28/08/26 by Abby_OVO

 

Hey ​@Declan2009, 

 

Welcome to the community! 

 

Setting up or changing a Direct Debit

 

You can set up your Direct Debit in your online OVO account. You can change the amount you’re paying and the date there too. Log in and follow these steps:

  • Go to Home

  • Select Set up your Direct Debit

  • Choose which day you’d like us to collect your payment each month. This can be any date from the 1st to the 28th

  • Enter your Direct Debit amount. You can use our Direct Debit calculator to get an accurate prediction of what you should pay each month

  • Put in your details, including your full name, sort code and bank account number

  • Select Next

  • Check the details you’ve entered are correct

  • Select Confirm payments

 

We’ll send you an email within 3 working days to let you know it’s all set up. 

 

As this is a public forum, we cannot access customer accounts. Please contact our Support Team using the options ​@Blastoise186 kindly provided above if you’re having any issues setting up online. I've included some helpful topics below:

 

 

If you’ve not already got the OVO app, you can download it here for Apple, and here for Android, and manage your account from your smartphone.

Renewable energy jokes never get old.
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5 replies

Blastoise186
Super User
Blastoise186Super User
Super User
June 27, 2025

Hi ​@Declan2009 ,

Should be possible via https://my.ovoenergy.com .

Otherwise, let Support know via 0330 303 5063 and they can help you set one up.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
Chris_OVO
Community Manager
Chris_OVOBest Answer
Community Manager
June 30, 2025

Updated on 28/08/26 by Abby_OVO

 

Hey ​@Declan2009, 

 

Welcome to the community! 

 

Setting up or changing a Direct Debit

 

You can set up your Direct Debit in your online OVO account. You can change the amount you’re paying and the date there too. Log in and follow these steps:

  • Go to Home

  • Select Set up your Direct Debit

  • Choose which day you’d like us to collect your payment each month. This can be any date from the 1st to the 28th

  • Enter your Direct Debit amount. You can use our Direct Debit calculator to get an accurate prediction of what you should pay each month

  • Put in your details, including your full name, sort code and bank account number

  • Select Next

  • Check the details you’ve entered are correct

  • Select Confirm payments

 

We’ll send you an email within 3 working days to let you know it’s all set up. 

 

As this is a public forum, we cannot access customer accounts. Please contact our Support Team using the options ​@Blastoise186 kindly provided above if you’re having any issues setting up online. I've included some helpful topics below:

 

 

If you’ve not already got the OVO app, you can download it here for Apple, and here for Android, and manage your account from your smartphone.

Renewable energy jokes never get old.
Newcomer
Caio Thome
Newcomer
October 1, 2025

Dear All

I have just move to my new flat and I need to set up the direct debt. The information of the flat is:*removed by mod*.

Your welcome team has already contacted me but at a time I could not pick-up.

I am trying to reach out to the welcome team by phone, but I enter the eletrônica queue and nobody picks-up my call. Yesterday I stayed 30 minutes on the phone and nobody picked-up.

Could you please call me back as soon as possible. I have a window now that I can talk on the phone. If you call me at a time I cannot answer, please provide me with a phone number that I can actually talk to someone.

Thank you!

Kind regards,

Caio

BPLightlog
Super User
BPLightlogSuper User
Super User
October 1, 2025

Hi ​@Caio Thome , no one here has access to your account - you will need to get back in touch via phone or chat.

Just checking, if you’ve just moved in, you need to take the existing provider before any switch. If that’s already OVO you’re half way there.

 

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
Chris_OVO
Community Manager
Chris_OVO
Community Manager
October 2, 2025

Hey ​@Caio Thome,

 

Welcome to the community, 

 

It looks like BPLightlog has set you up with everything you need to get your account started—how great is that? Is your new flat already supplied by OVO? If it is, getting everything sorted will be a breeze; just give our Support team a shout, and they'll help you set up your account in no time!

 

If your place isn’t supplied by OVO yet, no worries! You just need to create an account with the current supplier first. After that, you can easily request a supply transfer by reaching out to our Support team. I've included all the contact options for you in the article below, and you'll find plenty of helpful resources in the thread above. If you have any questions, feel free to ask!

 

Renewable energy jokes never get old.
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd