Skip to main content
A
Rank 1
aldo.4symbols
Rank 1
March 24, 2018
Solved

How can I change my email address on my OVO account?

  • March 24, 2018
  • 26 replies
  • 5607 views
Hi, just switched to OVO from Scottish Power and I would like to change email address as my partner set up the account using her email but as I will be paying the bills I would like all correspondence sent straight to me rather than having to keep emailing my partner every time there is something to get done. Is this possible Thanks, Alex Aiken
Best answer by Bumblebee

Updated on 19/08/25 by Abby_OVO

 

Great question to ask about how you’re able to update the email address we’ve got registered on your OVO account.

 

Step 1

 

On the home page click on the icon of a person (top right).

 

Exact appearance may vary

 

Step 2

 

Click on ‘update details’ at the top of the screen.

 

Exact appearance may vary

 

Step 3

 

Click ‘Change’ next to the contact details you wish to change.

 

Exact appearance will vary

 

Step 4

 

Enter the new details and click ‘Update me!’.

 

Exact appearance may vary

 

We have a dedicated guide on this in our Library, check it out below:

 

If you’re unable to access your online account to be able to update these details yourself or you don’t already have an email address linked to the account, reach out to the Support Team who’ll be happy to make the changes.

 

26 replies

Show previous replies
juliamc
Rank 20
juliamc
Rank 20
January 7, 2023

Hi @zhansaya best not to put any private or personal info on here as this is a public forum 

Firedog
Super User
FiredogSuper User
Super User
January 7, 2023

my old email ~~~@gmail.com  already delated 

You can change the email address associated with your OVO account on your profile page. However, it’s not clear what you mean by the title of your post. You may need access to the old account in order to prove to the site that you are who you say you are. I can’t be sure of this, because I haven’t tested the Edit email function.

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
January 9, 2023

Hey @zhansaya,

 

Welcome to the OVO Online Community,

 

If you’re unable to change your email address via the Online Account or have lost access to that email address, you can contact Support. 

 

Hope this helps. 

Renewable Energy? Big Fan.
I
Rank 2
IChap55
Rank 2
January 25, 2023

Emails getting sent to wrong email address.

correct one on account details.

I’ve spent nearly 3 hours trying to get an answer on chat! Think there’s only one person dealing with messages. Anyone else has same

problem. Want to get an answer

to why they are sending

emails saying need to pay bill

within 14 days yet it was paid over a

week ago. So not happy. Phone just as bad

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
January 26, 2023

Hey @IChap55,

 

Really sorry to hear this,

 

I’d advise calling Support on 0330 303 5063, they’ll be able to look into why you’ve been receiving these emails incorrectly and update your email address. 

 

Keep us posted with how you get on. 

Renewable Energy? Big Fan.
I
Rank 2
IChap55
Rank 2
January 26, 2023

Emmanuel-OVO - tried yesterday, the wait was almost as long as chat. Finally wrote them an email to which I’m waiting on an answer

Jeffus
Rank 20
Jeffus
Rank 20
January 26, 2023

@IChap55 vote for this if you don't think OVO has sufficient capacity in their support team

 

    Caino1978
    Rank 1
    Caino1978
    Rank 1
    March 7, 2023

    Hi,

     

    I am changing Intwrnet providers, so my old email address will no longer be in use.

     

    I have changed it on my account, and verified the link on my new email, but I can't log into my Ovo App. Can anyone help and tell me why I can't log into my app?? I am ready to pull my hair out!!! 

     

    Also, I can't seem to change my email address on my forum account, can anyone tell me how to do this please??

     

    Many thanks in advance for solutions to these issues

     

    Tracy 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 8, 2023

    Hi @Caino1978 ,

    For your Forum Account, please ping an email over to forum@ovoenergy.com from your registered email address requesting that it be updated. A forum moderator will be able to help with that.

    As for the app, it takes time for your account to update. Try again this Friday and it should work!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    highnoon1966
    Rank 2
    highnoon1966
    Rank 2
    November 8, 2025

    I have just changed the mail address on my account and I cannot now log into my account, I recieved an email to my new email address to verify but when I opened the link it said it had expired. Is there anyone on here that can help me with this? thanks in advance.

    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd