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J
Rank 4
Judesman
Rank 4
June 1, 2024
Solved

FIT reading link not working?

  • June 1, 2024
  • 19 replies
  • 1374 views

OVO has requested my June FIT reading but the link does not work. States “…...can’t reach this page”. I have emailed OVO but in my experience it will be many weeks before I get a reply.  Anyone else having a problem submitting their reading please?

    Best answer by Blastoise186

    Updated on 15/08/25 by Emmanuelle_OVO:

    This has already been answered in another thread, so I’ll copy the answer over here.

    Copy/paste the link manually - but get rid of the extra dot between readings and ovoenergy. That’ll fix this

    It is easier on a computer, that much is true. Trying to pinch scroll through loooooooong links on your phone is painful.

    Incorrect version is submit-export-readings..ovoenergy.com

    Please correct it to submit-export-readings.ovoenergy.com and go from there - but do NOT modify any other part of the link!
     

     

    19 replies

    Show previous replies
    D
    Newcomer
    DAL
    Newcomer
    June 1, 2024

    I have the same link issue but the above fix does not work for me as the address is different and does not have two ..

    thanks but hopefully EVO will get enough customers moaning that they do something 

     

    Firedog
    Super User
    FiredogSuper User
    Super User
    June 1, 2024

    “Please use the direct link from the email you received email to submit your Export Readings.”
     

    That’s presumably where the error is coming from. The button in the email appears to have the extra dot in its underlying URL, judging by the two screenshots here:
     

     

    It looks and sounds as if Shelagh just clicked on the button and got the result in the upper screenshot. It’s not likely that several customers are managing to mangle the URL in the same way.

     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 1, 2024

    I have the same link issue but the above fix does not work for me as the address is different and does not have two ..

    thanks but hopefully EVO will get enough customers moaning that they do something 

     

    You need to open the link directly from the email first as you would normally, then modify it after it completely fails.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Firedog
    Super User
    FiredogSuper User
    Super User
    June 1, 2024

    That’s presumably where the error is coming from.

     

    https://x.com/PirateArchitect/status/1796878962607509723

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    N
    Rank 8
    Nick Challacombe
    Rank 8
    June 1, 2024

    I tried the link suggested with no alteration and had exactly the same response, Zilch.

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 3, 2024

    Hey all, 

     

    I’m glad some of you have managed to get through thanks to Blastoise186’s advice.

     

    The issue is known to the team already, and I’ve reached out to them for their best advice on this for those who’re still not able to get through to it.

     

    I’ll pop back on the thread when I’ve got an update from them.🙂

    Currently Playing: She's Electric
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 4, 2024

    Hey all

     

    The team have been working to get a new email out with the correct link for customers to self-serve with their meter reading.

     

    If you do still experience any issues following this, please do reach out to the Support Team who can take and submit the reading for you. 

     

    We’re really sorry again for any inconvenience the original link caused.

    Currently Playing: She's Electric
    A
    Newcomer
    aquaade
    Newcomer
    September 4, 2024

    "FIT reading link not working?" Why does it say "Solved" - it is not solved!

    No quarterly email and web link not working.

    I have raised this issue with Stevie on the chat helpline who updated my reading and I got an instant update email - thank you. 

     

    A complaint reference: *removed by mod*.  - has been raised. I await further developments from the IT Team.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    September 4, 2024

    The thread has been marked as “Solved” because an answer exists that helps the wider community.

    It does not reflect whether your issue is solved or not - that runs independently.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd