Skip to main content
J
Rank 4
Judesman
Rank 4
June 1, 2024
Solved

FIT reading link not working?

  • June 1, 2024
  • 19 replies
  • 1374 views

OVO has requested my June FIT reading but the link does not work. States “…...can’t reach this page”. I have emailed OVO but in my experience it will be many weeks before I get a reply.  Anyone else having a problem submitting their reading please?

    Best answer by Blastoise186

    Updated on 15/08/25 by Emmanuelle_OVO:

    This has already been answered in another thread, so I’ll copy the answer over here.

    Copy/paste the link manually - but get rid of the extra dot between readings and ovoenergy. That’ll fix this

    It is easier on a computer, that much is true. Trying to pinch scroll through loooooooong links on your phone is painful.

    Incorrect version is submit-export-readings..ovoenergy.com

    Please correct it to submit-export-readings.ovoenergy.com and go from there - but do NOT modify any other part of the link!
     

     

    19 replies

    M
    Newcomer
    MarJiethelonghouse
    Newcomer
    June 1, 2024

    My link not working either…… after a VERY DODGY start after my unrequested transfer from SSE, this service improved……. Only to seemingly hit the buffers again. So get this SORTED ASAP OVO……

    N
    Rank 8
    Nick Challacombe
    Rank 8
    June 1, 2024

    I have had the same problem the last two quarters and have emailed my figure in.

    i spoke to someone who said they had not heard of the problem and would inform their IT people. Nothing has changed.

    Perhaps we ought to shout at our PC’s and see if AI will sort it!

    J
    Rank 4
    JudesmanAuthor
    Rank 4
    June 1, 2024

    Thank you, not just me then! I have emailed but could be weeks before I get a reply.  I will phone in my readings next week. Not impressed with OVO - nothing but problems from the start.

    L
    Newcomer
    Laggers
    Newcomer
    June 1, 2024

    Same here. Link not working and nothing on website to direct you to fits reading submission. Even Google search can't find a fits reading submission area for OVO. Dire!

    Blastoise186
    Super User
    Blastoise186Super UserSolved
    Super User
    June 1, 2024

    Updated on 15/08/25 by Emmanuelle_OVO:

    This has already been answered in another thread, so I’ll copy the answer over here.

    Copy/paste the link manually - but get rid of the extra dot between readings and ovoenergy. That’ll fix this

    It is easier on a computer, that much is true. Trying to pinch scroll through loooooooong links on your phone is painful.

    Incorrect version is submit-export-readings..ovoenergy.com

    Please correct it to submit-export-readings.ovoenergy.com and go from there - but do NOT modify any other part of the link!
     

     

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Firedog
    Super User
    FiredogSuper User
    Super User
    June 1, 2024

    submit-export-readings.ovoenergy.com gives an HTTP 404 error here ...

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    J
    Rank 4
    JudesmanAuthor
    Rank 4
    June 1, 2024

    Thank you Blastoise.  That worked.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 1, 2024

    submit-export-readings.ovoenergy.com gives an HTTP 404 error here ...

    That’s kinda the point. :)

    The URL is customised for each user - only the full URL will work. :D

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Firedog
    Super User
    FiredogSuper User
    Super User
    June 1, 2024

    That would explain it 😊

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    June 1, 2024

    Mind you… It could do with a more helpful error, something like this:

    Sorry, there’s been a problem.

    Please use the direct link from the email you received email to submit your Export Readings.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd