My link not working either…… after a VERY DODGY start after my unrequested transfer from SSE, this service improved……. Only to seemingly hit the buffers again. So get this SORTED ASAP OVO……

I have had the same problem the last two quarters and have emailed my figure in.

i spoke to someone who said they had not heard of the problem and would inform their IT people. Nothing has changed.

Perhaps we ought to shout at our PC’s and see if AI will sort it!

Thank you, not just me then! I have emailed but could be weeks before I get a reply.  I will phone in my readings next week. Not impressed with OVO - nothing but problems from the start.

Same here. Link not working and nothing on website to direct you to fits reading submission. Even Google search can't find a fits reading submission area for OVO. Dire!

This has already been answered in another thread, so I’ll copy the answer over here.

Copy/paste the link manually - but get rid of the extra dot between readings and ovoenergy. That’ll fix this

It is easier on a computer, that much is true. Trying to pinch scroll through loooooooong links on your phone is painful.

Incorrect version is submit-export-readings..ovoenergy.com

Please correct it to submit-export-readings.ovoenergy.com and go from there - but do NOT modify any other part of the link!

submit-export-readings.ovoenergy.com gives an HTTP 404 error here ...

Thank you Blastoise.  That worked.

That’s kinda the point. :)

The URL is customised for each user - only the full URL will work. :D

That would explain it

Mind you… It could do with a more helpful error, something like this:

Sorry, there’s been a problem.

Please use the direct link from the email you received email to submit your Export Readings.

I have the same link issue but the above fix does not work for me as the address is different and does not have two ..

thanks but hopefully EVO will get enough customers moaning that they do something 

That’s presumably where the error is coming from. The button in the email appears to have the extra dot in its underlying URL, judging by the two screenshots here:
 

It looks and sounds as if Shelagh just clicked on the button and got the result in the upper screenshot. It’s not likely that several customers are managing to mangle the URL in the same way.

You need to open the link directly from the email first as you would normally, then modify it after it completely fails.

https://x.com/PirateArchitect/status/1796878962607509723

I tried the link suggested with no alteration and had exactly the same response, Zilch.

Hey all, 

I’m glad some of you have managed to get through thanks to Blastoise186’s advice.

The issue is known to the team already, and I’ve reached out to them for their best advice on this for those who’re still not able to get through to it.

I’ll pop back on the thread when I’ve got an update from them.

Hey all

The team have been working to get a new email out with the correct link for customers to self-serve with their meter reading.

If you do still experience any issues following this, please do reach out to the Support Team who can take and submit the reading for you. 

We’re really sorry again for any inconvenience the original link caused.

"FIT reading link not working?" Why does it say "Solved" - it is not solved!

No quarterly email and web link not working.

I have raised this issue with Stevie on the chat helpline who updated my reading and I got an instant update email - thank you. 

A complaint reference: *removed by mod*.  - has been raised. I await further developments from the IT Team.

The thread has been marked as “Solved” because an answer exists that helps the wider community.

It does not reflect whether your issue is solved or not - that runs independently.