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creedman60
Rank 1
October 23, 2019
Solved

Can you change the Direct Debit payment details online?

  • October 23, 2019
  • 18 replies
  • 5649 views

You claim on your help page that I can change where my DD is paid from by clicking on the ‘profile’ tab. I can’t. No such facility exists and the only way to do this apparently is to call you.

Best answer by Tim_OVO

Updated on 10/06/25 by Abby_OVO

 

Sorry for any confusion caused by the advice given on our Help Centre, we’ve now updated the details here to advise bank details can’t be updated online yet.

 

You can change some of your direct debit details on your online account or OVO app (download for Android or iOS) - such as the payment amount or date. Check out the ‘payments’ page to make these changes and check the bank account details you have registered. Currently you can’t update the details in which the money comes from, you’d need to get in touch with our Support Team to do this.

 

How to change your Direct Debit date

 

How to change your Direct Debit date

  1. Head to the ‘Bills’ section

  2. Then to ‘Manage Direct Debit’

  3. Tap on ‘Change’ next to ‘Payment date’.

  4. Pick your new date on the next screen

 

It takes us 6 days to tell your bank about this change. If your new Direct Debit date falls within 6 days of your current one, we’ll take this month’s payment on the old date and change it for the next.

 

How to change your Direct Debit amount

 

  1. Go to the ‘Bills’ section

  2. Then to ‘Manage Direct Debit’

  3. Click ‘Change’ next to ‘Monthly amount’

  4. If you can change the amount, you’ll see a new recommended amount, or you can increase the Direct Debit here too

  5. If you enter an amount that is lower than the one we’ve recommended, you’ll need to confirm the change in a pop-up box

 

You should then see a confirmation message telling you that your Direct Debit has been updated.



You can find out more about Direct Debits on our FAQs.

18 replies

Show previous replies
Nukecad
Super User
NukecadSuper User
Super User
April 2, 2024

TBH it sounds like your ‘old’ bank is being the problem here. (Maybe why you are switching?)

When I had cause to cancel my DD last year (complicated reason) my bank cancelled it almost immediately, and I then had an email from OVO just as quickly asking if I wanted to set up another.

I said, Hey - Watts going on.
Abby_OVO
Community Manager
Abby_OVO
Community Manager
April 3, 2024

Hi @John12345 

 

I’m glad a couple of our volunteers have already left some really helpful advice for you here.

 

In order to change the bank account details, you’ll need to get in touch with the Support Team - you can reach them on 0330 303 5063 (lines are open Monday - Friday, 9am - 5pm) - as we need to check some security details and re-confirm the direct debit agreement we need to speak to you in order to get these details updated.

You can find out more about Direct Debits on our FAQs.

 

I’m sorry for any confusion caused, hopefully this helps clear things up a little for you.

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Newcomer
Abdull21
Newcomer
November 3, 2025

Hello. I’m renting with a friend and we had the direct debit registered to their name - and bank account - when we first moved in. And we’d like to change the direct debit ‘billing’ to my name and to be paid from my account. The property contract contains both our names. 
 

can you advise on the changing process kindly.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    November 3, 2025

    Hi ​@Abdull21 ,

    Quickest way is to cancel the existing DD via the bank and set it up again when OVO contacts you. You can then use whatever bank account you wish to pay from in the future.

    If you want the OVO account moved to your name, call 0330 303 5063 when you are BOTH present.

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    T
    Newcomer
    Tilliemin
    Newcomer
    April 23, 2026

    I'm trying to change my bank details to another account but I'm just being taken round in circles. I just want to change my direct debit to a different bank account - help please?

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    April 23, 2026

    Howdy ​@Tilliemin ,

    Sure thing! The easiest way is to delete the Direct Debit via the bank from your OLD account and then when OVO reaches out, use that to set up the new one with the preferred account.

    Using the Current Account Switching Service? Don’t do the above! The Direct Debit will migrate over automatically as part of CASS so you don’t need to cancel it. Please leave it in place to avoid disruption.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    April 24, 2026

    Hey ​@Tilliemin 

     

    Welcome to the Forum!

     

    To change the bank details for Direct Debit, you’ll need to get in touch with the Support Team about this one. This is the only way to set up new Direct Debit details. Check out the topic below for the contact details for the Support Team, and they’ll get this changed over for you:

     

     

    The following topic may also be helpful here:

     

     

    Let us know how you get on.😊

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    Peter E
    Super User
    Peter ESuper User
    Super User
    April 24, 2026

    As ​@Blastoise186 said when you switch banks they transfer all the payments for you using CASS - Current Account Switch Service. It was mandated by the government to enable people to switch accounts easily.

     

    https://www.moneysupermarket.com/current-accounts/switching-bank-accounts/

     

    Peter

     

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