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Rolon11
Rank 2
August 21, 2023
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Are these OVO text messages and calls genuine?

  • August 21, 2023
  • 26 replies
  • 32313 views

Hi there, I am getting regular txt messaging and even CALLS on my mobile number from “OVO” THEY SAY THERE ARE regarding my final bill, is this real Ovo ? if not how do they have my number, my name and knows that I just recently closed the account ?

Best answer by Blastoise186

Updated on 28/07/26 by Ben_OVO

Firstly, this is NOT a scam. it’s legitimate and you need to call OVO’s Collections Team on 0800 069 9831 to resolve this.

 

I’m one of the forum volunteers here, dealing with security related matters is one of my specialities. Just so you’re aware, I don’t work for or act on OVO’s behalf.

 

Those messages were sent using Application 2 Person (A2P) SMS functionality. In order to claim to be “OVO” for that purpose at all, you must prove you really are “OVO”. The fact you’re getting such messages and calls is expected if there’s a debt to pay off - it’s part of the collections procedure. Once the debt is resolved, all of that gets terminated.

 

Secondly, the links are to a domain under OVO’s control. A subdomain in fact, that only someone with control over the OVO Energy domain nameservers could add - and I’m pretty certain that hardly anyone at OVO can do that.

 

You need to resolve this with OVO, probably best to do so sooner rather than later.

 

For security reasons, this comment is an automatic best answer at this time.

 

Our Collections team are available to contact between 9am - 5pm, Monday to Friday. You can find further details here.

26 replies

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Blastoise186
Super User
Blastoise186Super User
Super User
October 26, 2023

Good morning @Balich77 ,

Please call OVO’s Collections Team about this on 0800 069 9831. They’ll help you with this one.

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Rank 2
Rolon11Author
Rank 2
October 26, 2023

In my case it turned out that they opened two accounts in my name, I didnt know about the first account as I thought I have only one so they had some outstanding balance of £20 where they keep calling me about. Everytime I called them and gave my phone number they kept txting me they couldnt find anything and only after some correspondence arrived we realised the account number we were under.

 

THINK  “spoofing possible”

always call them from their website number and dont trust when they call you , say you will call them shortly to their number from www…

 

    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    October 26, 2023

    Hey @Balich77,

     

    This is a mysterious one! 

     

    Your details may have been found through trace and search. 

     

    Please keep us posted once you’ve spoken to collections. It may help other customers in a similar situation.

    Renewable Energy? Big Fan.
    B
    Newcomer
    Balich77
    Newcomer
    October 27, 2023

     

    Hi, I am not even an OVO customer and I have just received similar text. Surely this got to be a scum?

     

    We have a rental property and this was a genuine text after all. I had an outstanding bill that i had to settle between tenants. Complete forgot that the property was with OVO.

     

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      October 27, 2023

      Thanks for the update! Mystery solved 🕵

      Renewable Energy? Big Fan.
        Jeffus
        Rank 20
        Jeffus
        Rank 20
        October 28, 2023

        Hey @Rolon11,

         

        Sorry for the issues you’re having,

         

        The number I have for the collections team is 0800 069 9831. I’d advise contacting the Collections Team directly about the alleged arrears, instead of waiting for them to call you.  As the other numbers listed I don’t recognise. 

         

        I’m going to ask about these numbers internally as I know we’ve changed the collections process slightly, i’ll report back to this topic. 

        @Emmanuelle_OVO

        Did you get anything you can share about any changes?

        Also why ovo are using multiple  collection numbers that are not published on their main website? 

        It doesn't feel like the right thing to be doing.

        A simple google search of these alternative numbers suggests they are scam even though they are not. Many customers may try this sort of search first, including me. 

        Should these numbers be on the ovo website? 

         

         

         

        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd