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Jeffus
Rank 20
Jeffus
Rank 20
January 26, 2023
Open for votes

Sort out the issues with the OVO registration/password

Related products:OVO app
  • January 26, 2023
  • 24 replies
  • 2249 views

We see weekly issues raised with the OVO registration/password.

Some we are told is due to timing

Some we are told is due to email clients,although it doesn't seem to be issue for other companies sometimes. 

Can someone in OVO finally sort this  sort this out? I don't think that is too much to ask. The forum is full of examples. Here are a few to get started. 

It is not clear what is going on or what ovo is going to do about it. 

 

 

    24 replies

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    Jeffus
    Rank 20
    JeffusAuthor
    Rank 20
    June 4, 2023

     

      Jeffus
      Rank 20
      JeffusAuthor
      Rank 20
      July 3, 2023

       

        Tim_OVO
        OVO Staff
        Tim_OVO
        OVO Forum Legend
        July 3, 2023

        I’m told there is a fix for some online account registration / password reset scenarios. We’re working on the wording of this and we’ll be updating all relevant topics when we do. Including this idea. 

        Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
          Jeffus
          Rank 20
          JeffusAuthor
          Rank 20
          July 4, 2023

          I’m told there is a fix for some online account registration / password reset scenarios. We’re working on the wording of this and we’ll be updating all relevant topics when we do. Including this idea. 

          Thanks for the update @Tim_OVO 

          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd