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Jeffus
Rank 20
Rank 20
January 26, 2023
Open for votes

Sort out the issues with the OVO registration/password

Related products:OVO app
  • January 26, 2023
  • 24 replies
  • 2249 views

We see weekly issues raised with the OVO registration/password.

Some we are told is due to timing

Some we are told is due to email clients,although it doesn't seem to be issue for other companies sometimes. 

Can someone in OVO finally sort this  sort this out? I don't think that is too much to ask. The forum is full of examples. Here are a few to get started. 

It is not clear what is going on or what ovo is going to do about it. 

 

 

24 replies

Jeffus
Rank 20
JeffusAuthor
Rank 20
February 28, 2023

 

Jeffus
Rank 20
JeffusAuthor
Rank 20
March 6, 2023

Another example 

 

Jeffus
Rank 20
JeffusAuthor
Rank 20
March 9, 2023

 

Newcomer
March 12, 2023

Fwiw the bug with Outlook is a trivial one to fix, just looking at the source code of the email, tue code to render the button is different for Outlook, and there is one space missing at the end of the URL in the mail OVO sends. This is really a one man job, 5 minute fix on OVO’s end, but somehow I still see people complaining about that for more than a year. So not sure what tech team we are talking about here.

--

As for the other issue, I of course tried all of the above and contacted OVO numerous times, but they just tend to say they’ll get back to me, then 2 days close my ticket lol.

 

 

Newcomer
March 12, 2023

To support my claim on the Outlook issue:

 

I have to say, this doesn't really give me any confidence on OVO’s ability to fix the actual issue I am having.

Newcomer
March 12, 2023

For the other issue, this is what the API endpoint responds after I attempt to set a password:

URL: https://my.ovoenergy.com/api/identity/perform-password-reset
Status: 401

{
  "code" : "InvalidActionToken",
  "message" : "Invalid password reset token"
}

Jeffus
Rank 20
JeffusAuthor
Rank 20
March 26, 2023

Another poster used this method

Just to say I forwarded the email from my usual email account which uses a local version of Outlook to my Gmail account and set the password from there successfully!

Jeffus
Rank 20
JeffusAuthor
Rank 20
April 25, 2023

 

Jeffus
Rank 20
JeffusAuthor
Rank 20
May 2, 2023

 

Jeffus
Rank 20
JeffusAuthor
Rank 20
May 30, 2023