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Jeffus
Rank 20
Jeffus
Rank 20
July 13, 2022
Open for votes

Add Future Annual Consumption for Gas and Electricity to the Plan page on the app

  • July 13, 2022
  • 33 replies
  • 597 views

A Future Annual Consumption figure for Gas and Electricity is displayed on the Plan page on the website but is not displayed on the App.

This is becoming increasingly important with the cost of living crisis as it is used by OVO when calculating direct debits. 

Also unfortunately we have seen a few instances where the Future Annual Consumption appears to very inaccurate vs actual recent usage and historical usage,  Also in some cases it appears the Future Annual Consumption is not  updating particularly quickly. 

Hence it is important these Future Annual Consumption figures are easy to find so customers can self diagnosis potential issues easily prior to contacting the OVO support team. 

 

 

    33 replies

    Show previous replies
    Firedog
    Super User
    FiredogSuper User
    Super User
    June 8, 2023

    ...are you aware of changes to yours in the last month?

    Pitching in uninvited: No I’ve seen no change in my FAC (electricity only) for months. It’s stuck at a figure almost twice my actual consumption for the past twelve months.

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      M
      Rank 2
      mavison
      Rank 2
      June 8, 2023

      ... are you aware of changes to yours in the last month?

      No. I don’t think our FAC has changed for some time … and considering we had PV panels installed on 30th January our usage has dropped considerably since then, and even more a week ago because of a battery install.  It is certainly now way too high - hence my interest in FAC being added to the App, as I rarely use the web site.

        Firedog
        Super User
        FiredogSuper User
        Super User
        June 8, 2023

        ...are you aware of changes to yours in the last month?

         

        Pitching in uninvited: No I’ve seen no change in my FAC (electricity only) for months. It’s stuck at a figure almost twice my actual consumption for the past twelve months.

         

        Sorry to write so ambiguously. I’ll try again, this time with accurate details

        I’ve seen no change in my FAC since 9 April, when it jumped from ~1940 to 2903 kWh/y, split off-peak 1276, peak 1627.  My metered consumption in the twelve months to 31 May was 1492, split off peak 441, peak 1051. 

         

        Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
          Terms & ConditionsAccessibility statement

          OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

          OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

          OVO (S) Gas Limited is part of OVO Group Ltd