Add Future Annual Consumption for Gas and Electricity to the Plan page on the app

Forum|Forum|4 years ago
July 13, 2022
33 replies
597 views

A Future Annual Consumption figure for Gas and Electricity is displayed on the Plan page on the website but is not displayed on the App.

This is becoming increasingly important with the cost of living crisis as it is used by OVO when calculating direct debits.

Also unfortunately we have seen a few instances where the Future Annual Consumption appears to very inaccurate vs actual recent usage and historical usage, Also in some cases it appears the Future Annual Consumption is not updating particularly quickly.

Hence it is important these Future Annual Consumption figures are easy to find so customers can self diagnosis potential issues easily prior to contacting the OVO support team.

Show previous replies

Blastoise186

Super User

It’s possible that the feature could be rolling out slowly via CodePush. Try keeping an eye on it for a few more days, especially after the app next gets “refreshed” at launch!

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Tim_OVO

OVO Forum Legend

Thanks for this feedback team I’m getting this double checked now.

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JeffusAuthor

Rank 20

Mine has just refreshed as well, but no sign of Future Annual Consumption.

Will keep an eye out.

mavison

Rank 2

Still not visible in the App. Version is 16.4.0, CodePush is - (hyphen)

CodePush just changed to v395 (after a very long startup wait)- but still no Future Consumption visible in the App.

Blastoise186

Super User

CodePush Sync is known to take a while when it does a refresh, depending on your internet speeds. That’s because it’s basically downloading half the app while doing the first refresh after a full app update.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!